Program Administrator (Managed Services)

Papirfly • Morristown, NJ

1d • Hybrid

About The Position

Papirfly is a leading B2B SaaS Group (MarTech) with over 250 employees across seven international markets. They are seeking a Program Administrator to join their Managed Services team, supporting key North American clients. This role is central to operations, involving collaboration with clients, agencies, and internal teams to ensure marketing assets are organized, current, and easily accessible within the Papirfly platform. It's an ideal opportunity for individuals who value communication and organization, are proficient with digital suites, and are looking to advance in a dynamic, international SaaS environment.

Requirements

• Strong organizational skills and attention to detail
• A clear and confident communicator (you’ll be in touch with clients daily)
• A team player who enjoys collaboration and open communication
• Someone who can navigate a fast-paced and flexible work environment
• Ability to work and manage priorities independently
• Based in the New Jersey area for time zone alignment and occasional in-person meetings
• Reliable internet connection and ability to work effectively in a primarily remote setup

Nice To Haves

• Experience with DAM systems or SaaS tools

Responsibilities

• Manage and organize marketing assets in our platform (uploads, updates, and archiving)
• Keep the DAM system up-to-date, relevant, and user-friendly
• Communicate with clients and support them with their day-to-day needs
• Be the go-to person for client questions and support requests (handled via Zendesk)
• Coordinate requests with internal teams, including developers and other Managed Services team members
• Review content regularly and ensure everything meets brand guidelines
• Support the rollout of templates and campaign materials
• Help prepare updates and communications for system users
• Assist with reporting and basic performance tracking

Benefits

• Be part of a small, close-knit team where collaboration really matters
• Work with a premier North American brand and help maintain a high standard of on-brand user experience across all touchpoints
• Learn SaaS tools and systems from the inside
• Grow your skills in communication, operations, and digital asset management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees