Program Administrator

Primary Residential Careers•Salt Lake City, UT

1d•Onsite

About The Position

The purpose of this position is to roll out new programs and new investors as well as maintaining existing relationships with investors, agencies, warehouse banks, and various third-party vendors. The role involves communicating information gathered from investor correspondence to other departments, management, and branches, and developing a thorough understanding of the business, its functions, processes, and operations. The administrator will keep abreast of business and market trends affecting the company, interact with internal and external contacts for pertinent information, and ensure new programs and relationships are in the best interest of the borrower and PRMI. This position also ensures all programs are properly vetted and have necessary approvals for utilization, establishes cut-off dates for locking, funding, and delivery of products that are being terminated, communicates changes throughout the organization, and identifies and implements opportunities to leverage technology to reduce risk associated with programs. The role requires working independently under general supervision.

Requirements

Creative problem-solving skills
Ability to multi-task and manage time appropriately to fulfill multiple priorities
Ability to pay close attention to detail and ensure accuracy when working with data and reports
Knowledge of mortgage banking industry, operations, and processing
Working knowledge of Windows and PC software programs
Excellent oral and written communication skills
Ability to interact with all levels of personnel
Ability to work independently and function as a member of a project team
Ability to organize and facilitate large projects among multiple departments
General knowledge of mortgage banking industry required
Ability to communicate clearly and effectively
Ability to utilize a computer
Ability to maintain a work schedule
Ability to effectively perform in an office setting
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies

Nice To Haves

Extraordinary attention to detail
Ability to work and to deliver content under tight deadlines
Proficient with Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

Responsibilities

Roll out new programs and new investors
Maintain existing relationships with investors, agencies, warehouse banks, and various third-party vendors
Communicate information gathered from investor correspondence to other departments, management, and branches
Develop a thorough understanding of the business and its functions, processes, and operations
Keep abreast of business and market trends affecting the company
Interact with both internal and external contacts to obtain pertinent information
Ensure new programs and relationships are in the best interest of the borrower and PRMI
Ensure all programs have been properly vetted and have any needed approvals for utilization
Establish cut-off dates for locking, funding and delivery of products that are being terminated
Communicate changes throughout the organization
Identify and implement opportunities to leverage technology to reduce risk associated with programs
Work independently under general supervision
Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines
Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth
Ensure every action and decision is aligned with PRMI values
Partner with your management team to understand performance expectations and measurements
Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI
Realize team synergies through networking and partnerships across PRMI
Embrace change; act as advocate and role model, promoting an approach of continuous improvement
Maintain a high standard of customer care while actively listening to customers to understand their views and needs
Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Work effectively as a team contributor on all assignments
Perform quality work within deadlines
Respect client and employee privacy
Communicate clearly and effectively
Utilize a computer
Maintain a work schedule
Effectively perform in an office setting
Comply with and adhere to all applicable mortgage and fair lending laws and regulations as well as PRMI policies