Program Administrator Family Independence Fraud Investigations and Recovery

State of Maine • Lewiston, ME

1d

About The Position

This is professional services work of a managerial nature in planning, directing, coordinating, and evaluating the delivery of fraud investigation services in 10 offices across the State. Work focuses on directing and overseeing the activities of 8 Fraud Investigators and one Office Associate II, assessing and assigning case investigations and work. Additional responsibilities include reviewing and monitoring and assigning allegations of welfare fraud for follow-up, investigative caseloads, investigation, and criminal or administrative prosecution and assist the Fraud Director with assigned tasks. Work is performed under the supervision of the Fraud Director.

Requirements

• Knowledge of applicable laws, rules, regulations, policies, and procedures.
• Knowledge of modern management investigative principles, practices, and techniques.
• Knowledge of interpersonal communication, interviewing, and public relations methods and techniques.
• Knowledge of professional public assistance practices, values, and ethics.
• Knowledge of client rights and departmental legal policies and procedures.
• Knowledge of federal and state laws, rules, regulations, policies, and procedures applicable to public assistance programs.
• Knowledge of internal and external family independence programs and resources.
• Knowledge of personnel laws, rules, regulations, and collective bargaining agreements.
• Ability to supervise subordinate personnel.
• Ability to plan and direct complex program services and related activities.
• Ability to plan, direct, and evaluate the activities of professional, technical, and support personnel.
• Ability to assess, coordinate, and/or provide training programs.
• Ability to prepare and deliver presentations at public and private meetings.
• Ability to evaluate service delivery operations.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively.
• Ability to write clearly and effectively.
• Ability to use applicable computer programs.
• A Bachelors Degree and four years experience providing direct assistance to groups or individuals in a business or social services environment including at least three (3) years experience at an administrative, supervisory, or consultative level.
• Equivalent related experience may be substituted for education on a year-for-year basis.

Responsibilities

• Supervises the activity of Fraud Investigators stationed across the state.
• Plans, directs, monitors, and analyzes assigned case investigations to ensure productivity, quality of case investigations and adherence to accept criminal investigative practices, in accordance with program rules, policies, and procedures.
• Reviews, analyzes, and modifies staffing assignments, caseloads, and resources in order to advise/coordinate with the Fraud Director on workload distribution and respond to workload fluctuations and law/policy changes.
• Provides guidance and direction to Fraud Investigators to ensure case investigations are correctly documented and investigations are conducted services are delivered in accordance with established procedures.
• Assists the Fraud Director with the hiring, training, evaluation, and counseling of Fraud Investigators to ensure staff are qualified to perform assigned duties.
• Monitors and examines client and caseload records and reviews records with local office supervisors in order to identify and develop solutions to system problems and evaluate program effectiveness.
• Reviews, analyzes, and modifies local office policies and procedures in order to provide timely and efficient assistance to applicants and recipients and ensure services are provided in a high quality manner.
• Assesses and evaluates current program performance, targeted populations, service delivery gaps, and case objectives and projections in order to develop recommendations to improve programs/services and provide information to Bureau management.
• Assists Bureau management in analyzing proposed or mandated program changes and in developing and implementing statewide policies, procedures, and plans in order to respond to changes and improve program services and delivery.
• Fosters and maintains a productive working relationship between Fraud investigative staff and OFI eligibility staff and management, providing assistance when requested and ensuring other members of the Unit do, as well.
• Acts as a liaison with state, local and federal law enforcement partners to assist with joint investigations.
• Attends meetings in the absence of the Fraud Director to ensure the Fraud Investigation Unit is appropriately represented at internal and external meetings.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees