Program Administrative Manager
About The Position
The Program Administrative Manager (PAM) provides leadership and oversight for program administration and documentation systems across CSAAC’s Residential, Vocational Day, and Educational programs. This role ensures the full implementation, monitoring, and continuous improvement of CSAAC’s Service Documentation Policy to safeguard funding, ensure regulatory compliance, and enhance operational quality. The PAM manages the Program Administrative Specialist, oversees complex documentation workflows (including Person-Centered Plans), and serves as a strategic partner to executive leadership. The PAM office operates as an extension of the Finance Directorate and reports to the CFO and Controller, collaborating closely with Program Directors, Quality Assurance, Finance, Information Systems, HR, and Training.
Requirements
- Bachelor’s degree required. Master’s in Healthcare Administration, Public Administration, Business Administration, or a related field preferred.
- Minimum seven to ten years of progressive experience in healthcare, behavioral health, or developmental disabilities services. At least three years in a supervisory or managerial capacity. Demonstrated success leading documentation compliance initiatives tied to funding and regulatory approvals. Strong working knowledge of DDA regulations, COMAR standards, and service authorization requirements
- Advanced understanding of documentation requirements for developmental disabilities services. Ability to translate regulatory policy into scalable operational processes. Proven leadership, coaching, and performance management skills. Strong analytical and reporting skills, including trend analysis and risk identification. Proficiency in electronic health record systems (experience with CIMS or similar systems preferred). Advanced Microsoft Office skills; familiarity with quality improvement methodologies (Lean, Six Sigma a plus). High cultural competence and experience working in multilingual environments.
Nice To Haves
- Master’s in Healthcare Administration, Public Administration, Business Administration, or a related field preferred.
- experience with CIMS or similar systems preferred
- familiarity with quality improvement methodologies (Lean, Six Sigma a plus).
Responsibilities
- Provide managerial oversight of all program administrative and documentation functions.
- Supervise, train, and evaluate Program Administrative Specialist.
- Ensure 100% completeness and accuracy of all adult Person-Centered Plan (PCP) packets prior to state submission.
- Coordinate and lead monthly, quarterly, semi-annual, and annual PCP meetings with interdisciplinary teams.
- Oversee documentation systems including: ➢Service notes ➢Behavioral and ABC data ➢Incident reports ➢Nursing care plans ➢MARs and sleep tracking documentation
- Identify and resolve gaps between authorized services, services delivered, and services documented.
- Partners with Finance to ensure documentation aligns with billing and funding requirements.
- Assist and develop corrective action plans for documentation deficiencies.
- Prepare reports on compliance trends, risks, and operational performance.
- Assist with agency-wide training initiatives related to documentation standards and system usage.
- Contributes to long-term system design and process improvements supporting compliance sustainability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
