Program Accounts Project Coordinator

Gear Up Sports•Hillsboro, OR

6h•$22 - $24

About The Position

The Program Account Project Coordinator partners with Gear Up sales representatives and the operations teams to support the needs of our most impactful customers. Key responsibilities of the role include identifying risks, coordinating activities for successful fulfillment, and communicating status updates. The role's primary purpose is to provide the support and exceptional internal and external communication necessary to deliver successful outcomes for large-scale, seasonal customer demand. This role is hands-on, and it will require regular interaction on various technology platforms.

Requirements

Exceptional verbal and written communication skills and comfort using multiple communication methods, including phone, e-mail, live chat, face-to-face, etc.
Strong interpersonal and customer service skills
Strong analytical and problem-solving skills
Proficient with Microsoft Office 365 Suite of programs, must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems
Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software
Strong time management and organizational skills
Superior decision-making skills, including the ability to quickly understand and analyze new and quickly changing information and situations
Ability to handle ambiguity and make decisions using available information.
Overtime is expected during peak season periods
An associate degree or 3 years relevant experience in lieu of a degree is required.
Minimum 3 years of experience in Customer Service, Retail, and/or Sales with a track record of planning and following through on projects
Demonstrated knowledge of Lean methodologies in production and fulfillment environments
Prolonged periods sitting at a desk and working on a computer
Viewing computer monitors for extended periods of time
Talking, listening, and typing for extended periods of time
Ability to kneel, squat, bend, and lift to 25 pounds

Responsibilities

Review customer project requirements from an operations execution lens
Work closely with the account representative to establish expectations for the successful completion of the project.
Communicate timelines and requirements to the operations team and coordinate strategies for successful fulfillment.
Process customer and corresponding supplier orders
Provide proactive communication with customers and internal stakeholders regarding status updates, stock levels, and milestones
Foster strong and lasting relationships with internal functional groups servicing the accounts. Your interpersonal skills are key to the success of these relationships and the overall success of the accounts.
Other projects, as assigned

Benefits

Paid Time Off (PTO) – 2 weeks (80 hours) per year for full time, accrued at the rate of .042 hours per one hour worked.
Paid Holidays – New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
Healthcare Benefits – Effective the first of the month following the date of hire:
Health/Vision insurance through Regence BlueCross BlueShield
Dental insurance through Regence
Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:
Group Term Life insurance – company paid
Long Term Disability insurance – company paid
Voluntary additional life insurance for self & dependents
Voluntary Accident Insurance
Flexible Spending Account Plan (FSA) – allowing pre-tax savings for Health and Dependent Care Expenses
Health Savings Account Plan (HSA) - allowing pre-tax savings for Health expenses if participating in HDHP health insurance plan
Employee Assistance Plan (EAP) – plan provided through Canopy
401(k) Plan – participation after three months of employment with employer-matching contribution
Company stock options