Professional Technical Writer - Remote

Gainwell Technologies LLC•Denver, CO

1d•$52,900 - $75,600•Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. SummaryThe Technical Writer is consistent, detail-oriented, and enjoys a collaborative environment while being able to work independently. This role develops, edits, and delivers high-quality content for external and internal communications. This position is part of a Communications team that serves the Colorado account and collaborates daily with internal and client stakeholders to ensure accurate, timely, and effective content delivery.Your role in our mission Write, edit, and manage the development of multi-vendor stakeholder communications and provider communications on behalf of the Gainwell client, the Department of Health Care Policy & Financing (Colorado Medicaid). Partner with internal subject matter experts across Gainwell teams to gather information, assess communication needs, and develop clear, accurate communications. Manage the full content development lifecycle, including drafting, internal review, client approval, publication, and tracking for content edits. Develop strong working knowledge of Gainwell subsystems. Understand and anticipate the provider experience. Provide a high-touch, white-glove client experience by anticipating needs, adapting to client preferences, and maintaining high quality standards. Monitor for errors, escalate issues promptly to leadership, and recommend process improvements to prevent recurrence. Balance multiple priorities in an intermittently fast-paced environment.

Requirements

5+ years of technical writing experience, preferably supporting healthcare, government, or regulated environments.
Strong writing and editing skills with demonstrated experience managing review, approval, and stakeholder feedback processes.
Project management experience strongly preferred, with ability to manage multiple deliverables and deadlines.
Self-motivated and adaptable. Able to work independently and collaboratively within a team.
Willingness and ability to learn complex subject matter to effectively collaborate with subject matter experts.
Writing sample required at a later stage in the application process.
Available to meet the basic work schedule of Monday–Friday, 8:00 AM – 5:00 PM Mountain Time, with some extended hours as needed.
Video cameras must be used during all interviews, as well as during the initial week of orientation.
To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a reliable broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
To test your internet speed, go to Google and search for “Internet Speed Test.”

Responsibilities

Write, edit, and manage the development of multi-vendor stakeholder communications and provider communications on behalf of the Gainwell client, the Department of Health Care Policy & Financing (Colorado Medicaid).
Partner with internal subject matter experts across Gainwell teams to gather information, assess communication needs, and develop clear, accurate communications.
Manage the full content development lifecycle, including drafting, internal review, client approval, publication, and tracking for content edits.
Develop strong working knowledge of Gainwell subsystems.
Understand and anticipate the provider experience.
Provide a high-touch, white-glove client experience by anticipating needs, adapting to client preferences, and maintaining high quality standards.
Monitor for errors, escalate issues promptly to leadership, and recommend process improvements to prevent recurrence.
Balance multiple priorities in an intermittently fast-paced environment.