Professional Services Specialist

Konica Minolta Business Solutions, U.S.A., Inc.•Los Angeles, CA

3d•Remote

About The Position

Exciting Opportunity to work with a great team as a Professional Services Specialist This a Remote LOCAL role (Local to LA) The objective of the Professional Services Specialist (PSS) is to deploy technology solutions for clients and to ensure the growth of the business through effective delivery of professional services. The Professional Services Specialist (PSS) will help grow and expand the breadth and depth of solutions delivered to clients. The Professional Services Specialist (PSS) provides support with a focus on basic level complexity tasks and functions associated with the project. The Professional Services Specialist (PSS) provides technical support and assistance to the enterprise for project issues with a basic level of complexity.

Requirements

High School Diploma or equivalent required, Bachelor's Degree preferred
Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)
Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
Basic understanding of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred). Support experience considered a plus.
Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
Proven troubleshooting and diagnostic skills
Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
Must be a detail-oriented self-starter – function autonomously, with minimal supervision
Strong team player
Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
Strong customer service orientation
Demonstrated dedication to consistent quality

Nice To Haves

Preferred are the following industry certifications: - Microsoft Technology Associate (MTA) - CompTIA A+ - MCTS/MCP Windows 7 or above
Server/network administration experience is a plus (Windows Server 2003 and above)
Understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets is a plus.
Basic understanding of and practical entry level support experience of Backup processes, software and hardware
Basic understanding of WLAN, security concepts
Additional technical competencies per discipline

Responsibilities

Deliver professional services with a focus on: Client satisfaction Quality Technical excellence
Perform end user project support primarily relating to the desktop and mobile communications
Perform basic level network diagnostics and repairs as directed
Develop Subject Matter Expertise in focused area(s) as local team, market and regional needs dictate.
Professionally document all work performed and submit accurate timecards on a daily basis
Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
Project Deployment
Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
Work with other team members to identify new revenue opportunities, primarily via projects
Respond to communications from team members within timelines established by Konica Minolta's communications standards
Timely escalation of issues that prevents the PSS from performing the above job functions.