Professional Services Resource Manager

Arista Networks, Inc. • Dallas, TX

63d

About The Position

The Professional Services Resource Manager oversees the planning of technical resources to support customer projects. The role ensures engineers with the right skills are assigned effectively to meet the project timelines and utilization goals while maintaining delivery quality. It requires strong organizational and communication skills, along with a solid understanding of networking technologies and the professional services delivery lifecycle.

Requirements

• Proven experience as a Resource Manager or Operations Manager, preferably within the Information Technology or Services industry.
• Expertise in developing and executing Staffing Strategy, Workforce Management, Utilization Optimization, Forecasting, and Analytics.
• Strong history of Problem Solving, Performance Management, and Process Improvement.
• Familiarity with IT Service Management and Delivery.
• Proficiency in Microsoft Excel and Google Suite (Sheets, Docs, Gmail, etc.).

Nice To Haves

• Experience working with teams, mentoring, and business relationship management is a plus.
• Experience with NetSuite is strongly preferred.
• Familiarity with Professional Services Automation (PSA) software such as Smartsheet, Resource Management, or Kantata is a plus. The candidate must, at minimum, be highly capable of quickly learning new software applications for daily job functions.
• Strong understanding of resource budgets, forecasting, and utilization metrics.
• Exceptional communication and interpersonal skills for liaising with various internal teams and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees