Professional Services Process & Quality Manager

Rimini Street

18h•Remote

About The Position

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Rimini Street is actively seeking a Professional Services Process & Quality Manager. The role will report directly to the Manager, Service Delivery Project Management. Qualified candidates can work remotely in the U.S. The Professional Services Process & Quality Manager is responsible for defining, maintaining, and governing Professional Services standards to ensure consistent, high‑quality project execution across the organization. This role owns end‑to‑end process documentation and standard operating procedures (SOPs), leads delivery quality reviews and audits, and supports change management and control processes. The role provides clear, actionable reporting on process adherence, quality outcomes, and effectiveness. This position partners closely with delivery teams, cross‑functional stakeholders, and leadership to drive continuous improvement, ensure governance compliance, and support the ongoing maturity and scalability of Professional Services operations.

Requirements

BS/BA degree or equivalent professional experience, preferably in the fields of computer science, information technology, engineering, business operations, or a related discipline.
Minimum of 5+ years of progressive experience in Professional Services operations, process management, quality management, governance, or related operational leadership roles.
Demonstrated experience defining, governing, and scaling delivery standards, processes, and operating models within a Professional Services, consulting, or managed services environment.
Proven ability to own and maintain process documentation, standard operating procedures (SOPs), templates, and guidance across complex, cross‑functional teams.
Experience leading quality reviews, audits, delivery health checks, or compliance assessments, with the ability to identify gaps, assess risk, and recommend corrective actions
Strong background in process improvement and operational excellence, including root cause analysis, trend analysis, and continuous improvement initiatives.
Experience supporting or governing change management and change control processes, including evaluating impacts to quality, delivery standards, and operational consistency.
Ability to define, track, and interpret quality and process metrics, translating data into clear insights, trends, and recommendations for leadership.
Strong stakeholder management skills, with the ability to influence without direct authority and partner effectively with delivery teams, PMO leadership, and cross‑functional stakeholders.
Working knowledge of Portfolio Management (PPM) or Strategic Portfolio Management (SPM) tools, delivery governance frameworks, and operational reporting platforms.
Excellent written and verbal communication skills, with the ability to clearly document standards, present findings, and communicate expectations to technical and non‑technical audiences.
Strong analytical and critical‑thinking skills, with the ability to identify systemic issues and drive sustainable, organization-wide improvements.
Demonstrated leadership behaviors, including accountability, collaboration, adaptability, and a continuous improvement mindset.

Responsibilities

Own, define, and govern Professional Services standards, frameworks, and best practices to ensure consistent, high‑quality project execution across the organization.
Develop, maintain, and publish end‑to‑end process documentation, standard operating procedures (SOPs), templates, and guidance supporting Professional Services delivery and operational workflows.
Lead project and delivery quality reviews, audits, and health checks to assess adherence to defined standards, identify gaps, and recommend corrective actions.
Establish and manage quality governance mechanisms, including review cadences, approval checkpoints, and escalation paths, to ensure compliance with Professional Services policies and controls.
Partner with delivery teams, PMO leadership, and cross‑functional stakeholders to support change management initiatives, including process updates, rollouts, and adoption planning.
Support change control processes by evaluating proposed changes for impact to quality, delivery standards, operational consistency, and governance requirements.
Define, track, and report on key quality, process, and compliance metrics, providing clear visibility into adherence, trends, risks, and improvement opportunities.
Analyze process performance and quality data to identify root causes, patterns, and systemic issues impacting delivery effectiveness.
Drive continuous improvement initiatives by recommending and implementing enhancements to processes, standards, and governance models.
Act as a trusted advisor to Professional Services leadership, providing guidance on quality, process maturity, governance risks, and operational readiness.
Promote a culture of quality, accountability, and continuous improvement across Professional Services teams through coaching, communication, and collaboration.