Professional Services Executive

Siemens Healthineers

1d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.

Requirements

Ability, competence, and confidence to lead people.
Effective interpersonal skills
Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
Experience with Salesforce CRM
Strong problem-solving abilities
Strong ability to plan and manage numerous processes, people, and projects simultaneously
Excellent communication, collaboration, and delegation skills
Organizational acumen/skills
Executive presence
Responsiveness and reliability
Presentation Skills
Selling Skills
Obtains and completes LMS training plan specific to assigned responsibility.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, including proof of valid identification (photo, driver's license, SSN), criminal background checks, drug screens, immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.
A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.).
Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance.
Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building.
Knowledge as it relates to quality, performance improvement, change theory, and health systems.
Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.

Nice To Haves

Passion for Client service and relationship building
Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
Ability to be an internal advocate/translator for our partners and an external promotor for Varian
Ability to work in matrixed and unstructured environments
Strong multimode communication skills, communicating with all levels in both organizations
Ability to synthesize quickly and translate between both organizations
Strong organizational and analytical skills with a proven track record of collaboration and consensus building
Healthcare finance knowledge, including basic organizational P&L
Leads through influence
Clinical background (i.e RT(T), RN, MO, CMD, PhD)
Master's Degree (an MBA/MHA)
Experience with SAP or equivalent ERP product and productivity software desired.

Responsibilities

Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work
Builds and maintains a collaborative, executive-level partnership in support of long term loyalty
Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
Operationalize the following based on clients scope of work: Execution Plan, Key performance indicators of success (KPI's) for the routine scorecard to measure performance, Partnership governance structure to maintain focus and sustainability for success
Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue.