Professional Services Delivery Manager – Networking & Communications
About The Position
We are seeking a Professional Services Delivery Manager to lead day-to-day execution of customer onboarding and deployment across ITMC and 101VOICE. This role is responsible for ensuring all projects are delivered on time, on budget, and with consistent quality, while strengthening delivery processes as the organization continues to grow. This individual will be part of the Engineering & Technical Operations organization and will report to the Director of Engineering. The role requires a strong balance of technical understanding, operational leadership, and customer engagement. The ideal candidate has experience working within a value-added reseller, system integrator, or public sector IT environment, understands infrastructure and communications deployments, and is comfortable working directly with customers and internal engineering teams.
Requirements
- 7+ years of experience in IT infrastructure deployment or professional services
- Background in a VAR, system integrator, or similar delivery environment
- Strong understanding of networking, wireless, and communications technologies
- Experience managing complex, multi-site implementations
- Proven ability to manage subcontractors and external vendors
- Customer-facing experience with strong communication skills
- High level of ownership, accountability, and operational discipline
Nice To Haves
- Experience working with public sector or SLED customers
- Familiarity with UCaaS, VoIP, or mission-critical communications
- Technical certifications such as CCNA, CCNP, PMP, or equivalent
- Experience supporting large campuses, districts, or distributed environments
Responsibilities
- Lead execution of professional services and deployment projects for ITMC and 101VOICE customers
- Ensure projects are delivered on time, within scope, and within budget
- Oversee scheduling and resource planning across engineering and field teams
- Manage subcontractors, vendors, and external delivery partners
- Monitor project progress, risks, and financial performance
- Drive clear documentation, reporting, and customer communication
- Strengthen and maintain structured delivery processes and project governance
- Improve standard operating procedures, visibility, and consistency
- Support forecasting, utilization, and delivery performance
- Partner with leadership to improve operational efficiency and customer experience
- Serve as a primary point of contact during onboarding and implementation
- Lead customer meetings, status updates, and escalation management
- Ensure a positive and professional customer experience throughout the project lifecycle
- Build trusted relationships with technical and operational stakeholders
- Participate in solution scoping and project validation
- Support account executives with timelines, risk assessment, and implementation planning
- Provide input on technical feasibility and deployment strategies
- Assist in defining project scope and level of effort
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
