Professional Services Consultant

Contrast Security•Chicago, IL

22h•Hybrid

About The Position

At Contrast Security, we’re redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you’ll fit right in. We’re looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions. As a Professional Services Consultant, you will play a critical role in delivering high-impact onboarding and consulting services to our customers. You will combine technical expertise with strategic advisory skills to help customers successfully adopt and maximize the value of our solutions. In this hybrid role, you’ll work directly with customers to lead implementations, optimize product usage, provide enablement and training, and serve as a trusted technical advisor. You will help bridge pre-sales and post-sales activities, ensuring seamless handoffs and high customer satisfaction.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
3+ years of experience delivering Professional Services or technical consulting engagements, ideally in SaaS, Application Security (AppSec), or cybersecurity environments.
Hands-on technical expertise in software implementation, integrations, and/or application security.
Experience with scripting languages (e.g., JavaScript, Python) and RESTful APIs.
Strong understanding of DevOps and modern software development life cycles (SDLC).
Excellent presentation, communication, and interpersonal skills, with a proven ability to build trusted relationships at multiple levels within customer organizations.
Ability to analyze complex business and technical problems, propose and implement effective solutions.
Self-motivated and able to manage multiple projects in a fast-paced environment.

Nice To Haves

Prior experience in high-growth environments is a plus.

Responsibilities

Lead customer onboarding and implementation projects from kickoff to successful transition to support, ensuring fast time-to-value and strong adoption.
Act as a trusted advisor to customers, providing best practices, technical guidance, and strategic recommendations tailored to their business objectives.
Deliver hands-on configuration, integration, and customization services, including developing and implementing technical solutions to meet customer requirements.
Facilitate technical workshops and provide training to empower customers and enable self-sufficiency.
Collaborate closely with Sales, Sales Engineering, and Customer Success to understand customer needs, define project scopes, and ensure alignment of expectations.
Provide regular updates on project progress to customers and internal stakeholders, identifying and mitigating risks as needed.
Develop and maintain high-quality customer-facing documentation and deliverables.
Identify and share opportunities for additional services, optimizations, or product enhancements based on customer interactions and feedback.
Contribute to the continuous improvement of delivery methodologies, playbooks, and best practices within the PS team.
Support internal knowledge sharing by mentoring colleagues and contributing to internal training initiatives.