Professional Services Advisor

Fujifilm

3d•$100,000

About The Position

We are seeking a highly skilled Professional Services Advisor to join our Professional Services Group (PSG). In this role, you will deliver exceptional training, technical support, and consultative services to both external customers and internal teams. Your expertise will be crucial in training customers on industry-specific software solutions, including Fujifilm Revoria Flow, Fiery Cutsheet, color management applications, and calibration hardware. Additionally, you will provide comprehensive operator training for production and multi-function digital printers, ensuring customers maximize the performance and efficiency of their equipment. You will play a key role in expanding PSG sales by building strong relationships and generating revenue through outstanding service delivery. Location: Central or Western U.S. (major city near an international airport) Travel: Approximately 80% Company Overview At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

High School Diploma or GED equivalent required, further education a plus
Minimum 5 years of experience in the graphic arts industry with focus on digital printing, color management, and prepress software applications
Proven experience with production and multi-function digital printing processes
Basic understanding of networking.
Hands-on experience installing and supporting graphic arts software and hardware solutions in prepress environments
Exceptional customer service skills with the ability to engage and effectively train diverse audiences
Strong understanding of color management principles and ability to teach these concepts clearly
Excellent analytical, problem-solving, and decision-making skills
Industry knowledge of graphic arts workflows and software applications, with a demonstrated aptitude for continuous learning
Ability to evaluate and provide constructive feedback on trainee performance
Superior verbal and written communication skills
Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Willingness and ability to learn additional software tools to drive PSG growth (e.g., Salesforce, GQS, Asana)
Ability to lift up to 50 lbs. as needed
Valid Driver’s License and ability to travel approximately 80%

Nice To Haves

Experience with Fiery Cutsheet software

Responsibilities

Lead on-site installation, configuration, and setup of software solutions such as Fujifilm Revoria Flow and Fiery Cutsheet, along with color management and calibration tools
Deliver comprehensive operator training for production and multi-function digital printers
Troubleshoot and resolve customer issues both remotely and on-site, escalating when necessary
Coordinate training and service delivery alongside sales and support teams
Cultivate proactive relationships with internal sales representatives and external customers
Support product lines by providing detailed product reviews and resolving technical problems
Promote consulting services and provide clear, technical guidance to customers
Prepare and submit detailed technical reports and documentation
Conduct field evaluations, product testing, and performance benchmarking at customer sites
Communicate critical product information internally to various department teams
Collaborate with local management to promote Professional Services offerings and grow revenue
Pursue new sales opportunities, develop proposals, and support upgrades with sales and service groups
Maintain timely and accurate records of activities and service reports
Participate in ongoing training to stay current on product updates and industry trends
Assist with sales demos, customer visits, and proposal presentations as required
Monitor key accounts and actively participate in customer support to ensure rapid issue resolution
Communicate technical challenges and feedback to management and technical support teams
Perform additional duties as assigned by management