Chronosphere - Professional Service Consultant
About The Position
About the team Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow. About the Role This role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Principal Consultants and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.
Requirements
- 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
- Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
- Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go
- Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
- Technology troubleshooting skills and interest in technology/software support
- Strong communication skills, ability to explain technical concepts to non-technical users
Responsibilities
- Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
- In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
- Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
- Support the development of services as we scale, including process, people, and technology or special projects
- Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
- Developing and implementing Chronosphere solutions to match customer's business needs
- Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
