Professional Relations Coordinator

ALLIED OMS NEWCO LLC•Chino Hills, CA

About The Position

The Professional Relations Coordinator is a multi-functional team member responsible for enhancing the patient experience, overseeing front desk operations, and driving internal and external marketing initiatives to promote the practice's brand and growth. This position requires a warm, professional presence at the front desk, creative outreach skills, strong relationship-building abilities, and exceptional organizational expertise to manage scheduling, events, and communication with both internal teams and external partners.

Requirements

High school diploma or equivalent
Proven experience in administrative tasks
Marketing/Professional Relations experience is needed
Time Management – Excels at directing one's own time and the time of others
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Leadership and Guidance – Ability to lead effectively and take guidance/correction
Responds creatively and constructively with solutions to problems
Flexible and willing to perform the duties of others in their absence
Well organized, willing to learn, and willing to travel

Nice To Haves

Previous dental office experience preferred but not required

Responsibilities

Focuses on engaging employees and aligning them with the company's mission, values, and goals.
Communicates company initiatives, updates, and objectives, conducts internal campaigns to boost employee morale and advocacy, and facilitates training and development for brand alignment.
Oversee marketing department operations and growth strategies.
Become 'the face' of the practice by establishing strong relationships with referring offices.
Put together and deliver care packages to referring offices to maintain engagement.
Manage communication between the company, patients, and referral sources.
Handle complaints and resolve conflicts with patients and referral partners.
Plan and implement marketing growth strategies with partners and outside sales representatives.
Manage social media, website content, search engine placement, and online reviews.
Organize and lead events, including educational meetings and training sessions.
Build and maintain strong relationships with referring doctors and offices through one-on-one marketing meetings and consistent communication.
Train staff on marketing strategies to maintain and enhance referral relationships.
Analyze practice management reports to identify growth trends and ensure sustainable revenue generation.
Develop specialized marketing plans for new doctors to expand referral networks.
Plan and execute morale and team-building activities for staff including group social events and activities
Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in
Schedule, confirm, and manage patient appointments
Answer phone calls and respond to emails courteously and promptly
Examine documents for missing information and update patient chart as necessary
Accurately enter and update insurance information in patient records
Educate patients about their insurance benefits and financial responsibilities.
Assist with preparing and printing claims
Process pre-authorizations and update treatment plans
Handle billing, co-pays, and other payments accurately
Maintain and update patient records in compliance with HIPAA regulations
Ensure the reception area is clean, well-organized, and presentable on a daily basis
Monthly maintenance of coffee machine
Check emails, faxes, and voicemails daily
Assist with patient inquiries and provide information about dental services
Assist in daily office coordination and communication between dental staff and patients