Professional Librarian - Contingent

Aretum•Beltsville, MD

About The Position

Aretum is seeking a skilled and motivated Professional Librarian. As a Professional Librarian you will be assisting our client in service desks needs and responding to information requests.

Requirements

Master’s degree in Library Science or Library and Information Science (MLS or MLIS).
At least two years of experience in a library or archive (5 years of experience is acceptable in lieu of a degree).
Strong background with agriculture, food, environmental science, or related disciplines.
Candidates should understand library bibliographic records and MARC records.
Library reference, research, and customer support experience.
Understanding of literature searching, search string construction, library bibliographic records, and metadata.

Responsibilities

Staff the service desk and reference chat a minimum of one shift per day providing reference and research support for basic and complex information requests.
Monitor the client service desk and complete reference and research support information requests or assign high-level subject specialized requests to appropriate staff members.
Perform service desk triage duties and assign requests appropriately at least once per month.
Learn and search specialized print and online agricultural and food information resources and provide clear, authoritative, and appropriate responses to customers.
Become proficient with client services and resources, databases, and platforms to provide customers with high-quality responses and service.
Support user experience for both physical and digital collections.
Follow all standard operating procedures (SOPs) related to client, reference, request queue and all service desk issues.
Contribute to service desk FAQ and recommend improved workflows, as needed.
Support projects suitable for the contractor’s skill level based on the internal competency matrix.
Fulfill FOIA requests as assigned.
Support assigned bibliometric data calls or projects.
Support ad-hoc assignments.