Professional Learning Coach

HMH

27d•Remote

About The Position

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. The Professional Learning Coach provides the highest quality professional learning, in person and online, focused on supporting teachers and leaders with implementation of their HMH solutions. This work focuses on onboarding, planning, improving Instructional Learning practices, and supporting increased student achievement. The Coach is an HMH ambassador, promoting services, curriculum solutions, and resources. You will lead by example, invites educators to deepen their knowledge, and stretches their thinking. The Professional Learning Coach is a reflective practitioner who invests in learning for themselves and others.

Requirements

Bachelor’s degree
A minimum of 3 years in classroom teaching experience
Bilingual Spanish K-12 (K-5 ideal) classroom instruction
Have a command of the spoken and written English & Spanish languages
Basic knowledge of performance data, statistics, and/or collection system
Be a lifelong learner and strive to increase knowledge and skills
Proficient with PowerPoint, Excel, and Word, web conferencing, and digital engagement tools
Manage multiple priorities with varying deadlines
Excellent organizational skills
Excellent communication skills
Depth of content knowledge in Literacy
Ability to manage change in a fast-paced environment
Solution oriented

Nice To Haves

Master’s degree
Multi-lingual (Spanish)
CRM experience

Responsibilities

Responsible for the delivery of direct, revenue-generating service events (weekly availability must reflect the ability for customer to confirm a minimum of 10 hours/week).
Works to maintain an individual standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 55 or higher for session facilitation and coaching.
Provides focused, meaningful, and relevant professional learning and coaching experiences.
Plans and prepares with a flexible and engaging approach to adult teaching and learning.
Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning.
Amplifies and elevates diverse teachers' voices.
Demonstrates versatility to be responsive to teacher and district needs.
Personifies HMH values through actions and intentional language.
Leads solution-centered conversations and messaging with educators focused on student growth.
Uses a variety of coaching practices to further teacher-selected goals.
Recommends connected HMH resources to support instruction when appropriate.
Uses assessment and report data to individualize and differentiate support.
Is responsive within 24 business hours to internal partners and customers.
Maintains an up-to-date calendar, with ample availability for staffing/scheduling of events.
Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders who will participate.
Communicates with the customer and/or internal Services staff to ensure support is aligned with the district/school needs and goals are consistent.
Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account.
Communicates with customers in preparation for the event (i.e., sending Zoom links) and confirms delivery of service within 24 hours of the session.
Monitors and contributes to account data as necessary according to the implementation/success plan.
Invests in ongoing enablement and skill development for self and others.
Completes internal program and delivery readiness training & credentialing.
Supports the improvement of teaching and learning through an SEL and equity lens.
Develops a deep understanding of HMH programs and services, beyond initial certification coursework, to serve as experts on program(s), pedagogy, Professional Learning practices, and implementation.
Understands evidence-based practices to support instruction, assessment, and professional learning.
Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices.
Shares thinking about learning with peers, managers, and across divisions.
Uses tools for purposeful reflection.
Participates in reflective practices that allow for feedback of self and others.
Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases.
Applies actionable feedback to current practices in the field and shares learning from these experiences.
Focuses on continual professional growth.
Shares insights and needs for new development and/or resources/tools with the Growth and Learning Team.
Promotes HMH Professional Services and resources.
Other duties as assigned.