Professional Field Service Technician

Miele•Princeton, TX

22d•$65,000 - $75,000

About The Position

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Requirements

Up to 75% overnight travel possible
A valid driver's license
High school diploma or general education degree (GED)
Strong understanding of basic plumbing and electromechanical skills recommended
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Ability to work professionally with colleagues and be a team player
Must be a self-motivated, customer-oriented person with excellent communication skills
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 100 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally
Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts.
The noise level in the work environment is usually moderate
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with bio-hazards

Responsibilities

Support and provide installation and validation support of Professional products
Provide in-servicing on the proper use and care of all Professional product
Provide and support of preventative maintenance tasks on all Professional products
Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.
Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.
Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
Mentor other Field Service Representatives in the proper repair of Professional products
Assist in display and trade show set up and support, as assigned
Assist Technical Support with telephone support, as needed
Contribute to the continuous improvement of technical documentation and technical resources
Promote teamwork and a positive work environment with all employees
Adherence to Miele Service Excellence Policy