Professional Enrollment Management Coordinator, Community and Professional Education

Kennesaw State University • Kennesaw, GA

55d

About The Position

Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience.

Requirements

• High School diploma or equivalent
• Current, valid, and unrestricted Georgia driver's license
• One (1) year of related work experience

Nice To Haves

• Demonstrated interest in professional development, community engagement, and data collection
• Undergraduate degree from an accredited institution of higher education
• Prior records management experience at an institution of higher education
• Experience with event planning, fundamental selling, hospitality, and customer service is preferred
• Able to build skills needed to take full advantage of Professional Education's Salesforce customer relationship management (CRM) system
• Able to create and sustain effective working relationships
• Able to answer work-related questions and/or interpret and

Responsibilities

• Supports prospective student engagement by providing outreach and follow-up communication from inquiry through registration using phone calls, emails, face-to-face or virtual meetings, and live chat
• Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors¿ absences
• Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team
• Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility
• Maintains organized and up-to-date digital filing systems for Professional Education courses, program materials, and student records
• Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness
• Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments
• Creates, edits, mergers, registers, and enters grades for students in the enrollment management system
• Assists with Enrollment Window/Reception area and other administrative support and tasks as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees