Professional Education Coordinator

Hanger, Inc.

5d•$25 - $30•Remote

About The Position

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? The Professional Education Coordinator - Remote is responsible for supporting administrative functions and coordinating education events for the Hanger Professional Education and Training team. Working closely with world-class O&P and rehab leaders, Hanger Institute and Hanger staff, you will help coordinate national and regional education programs and events, including learning management system support, accreditation CE/CME submissions, and internal and external customer support.

Requirements

Bachelor’s degree in related field, experience equivalent
Excellent communication and customer service skills, actively listening to customer / team feedback and needs.
Demonstrated ability to work collaboratively and help team achieve their goals.
Detail-oriented, highly organized, savvy in technology and / or capable of learning quickly, and ability to take initiative in projects with minimal oversight.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Working knowledge of learning management systems and/or other online course platforms

Responsibilities

Schedule courses in the LMS for nationwide field team program for our patient care and products and services arm, distributing course packets and marketing materials, aligning with sales team counterparts in the field
Support the day-to-day logistics of the learning management system (LMS), including uploading content and managing content library
Coordinate education programs and events across the country, in collaboration with our field teams across the business
Proactively communicate with professional education team to ensure alignment and to develop best practices and standards for events and program administrative process
Build learning assessments, including surveys and quizzes
Collaborate with professional education team partners to identify education program goals, objectives, and timelines for education programs.
Provide learner field reports and contribute to overall professional education team KPI dashboards
Coordinate education-based projects and facilitate and update progress based on development process; ensure instructional integrity with quality assurance checks; maintain project timelines; coordinate efforts among the different roles of a project team; provide project status updates to key Professional Education stakeholders.
Work with instructors or other subject matter experts to draft and edit learning content, including ppts, scripts, storyboards, video lessons, learning assessments, assignment instruction and rubrics, discussion prompts, etc.
Carry out quality assurance reviews of course content and sites, identifying and fixing errors, ensuring content is accurate, accessible, and professionally produced in and outside of the LMS platform.
Monitor online courses as they are piloted (e.g., reviewing learners’ feedback in survey responses or discussion forums), as well as help identify and resolve problems that occur while the project is active.

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest