Professional Banker

CITIZENS BANK OF EDMOND • Edmond, OK

5h • Onsite

About The Position

This is the entry level Professional Banker position. The purpose of this job is to provide retail services to consumer and commercial customers.

Requirements

• A bachelor’s degree in Business, Finance, or a related field.
• One to three years’ banking experience
• Any similar combination of education and experience
• Requires excellent oral and written communication skills
• Excellent interpersonal skills and ability to establish long-term relationships with customers and clients.
• Customer service skills and ability to show compassion and professionalism through this customer facing role
• Willingness to solve problems and cater to the needs of the customer.
• Excellent organizational skill and accuracy in day-to-day tasks
• Exceptional attention to detail
• Ability to understand all aspects of retail banking, bank used applications and products.
• Ability to connect customer needs and appropriately communicate bank products
• Willingness to grow professionally and gain additional knowledge about the job through trainings.

Nice To Haves

• Strong preference placed on cash handling and prior banking experience

Responsibilities

• Provide all aspects of customer service including, but not limited to the following: cash checks, accept deposits and loan payments and loan applications, open accounts, close accounts and implement check holds.
• Help achieve financial goals for the retail team
• Handle customer complaints and resolve issues utilizing knowledge of Bank policies and procedures.
• Prepare and maintain account paperwork, including signature cards, check orders, transfers and service charges.
• Provide personalized customer service to depositors, cross-marketing bank products and services to generate new business for the bank as necessary.
• Meet with and assist potential customers, handling all details in order to establish or maintain relationship.
• Maintain contact with customers to ensure services and products are adequate and useful – recommending additional services as appropriate.
• Complete arrangements and necessary documents for special services such as direct deposits, ACH transactions and exchanges of savings bonds.
• Assist customers in establishing safe deposit boxes.
• Balance vault and determine adequate money supply.
• Maintain a professional and customer-friendly atmosphere in the lobby area
• Ensure compliance with Bank policies and procedures.
• Keep up with market changes and ensure compliance with external and internal bank rules and regulations
• If scheduled for the opening and closing shift, open and closes office and ensure daily work is completed.
• Complete understanding of security policies and procedures relevant to the Branch and any unique situations.
• Represent CBE during community activities and civic organizations.
• Perform other duties as request by Retail Officer or Operations Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees