Professional Auto Sales Consultant - Logan VW

Murdock Auto Team•Logan, UT

2d•Onsite

About The Position

The Sales Consultant is responsible for helping customers with the purchase of new or used vehicles by understanding their needs, offering product recommendations, and guiding them through the purchasing process. This role includes prospecting, conducting test drives, negotiating deals, and providing exceptional customer service. The Sales Consultant is expected to meet sales targets, maintain customer relationships, and contribute to the overall success of the dealership. They should have in-depth knowledge of products, excellent communication skills, and a customer-centric approach to sales.

Requirements

A high school diploma or equivalent
Previous experience in sales or retail sales
Experience in customer service, relationship-building, or sales
Knowledge of vehicle features, financing options, and the sales process
Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers
Strong negotiation skills and the ability to close sales while maintaining a positive customer experience
Ability to work well under pressure and manage a high-paced sales environment
Strong problem-solving skills and the ability to address customer concerns effectively
Proficiency in using dealership software, CRM tools, and basic office software (e.g., Microsoft Office Suite)
A customer-focused attitude with a dedication to providing excellent service
Self-motivated, goal-oriented, and able to work independently as well as part of a team
Strong time management and organizational skills
Valid Driver's License
A clean driving record

Nice To Haves

A college degree in business, marketing, or a related field

Responsibilities

Greet customers in a friendly, professional manner and establish their needs for vehicle purchases
Provide detailed information about vehicle features, pricing, promotions, and financing options
Conduct vehicle walk-arounds and offer test drives to potential buyers
Answer customer questions about various vehicle models, financing options, and dealership services
Build strong, lasting relationships with customers by providing exceptional service and addressing concerns or issues during the buying process
Assist customers in selecting and purchasing vehicles that meet their needs and preferences
Negotiate pricing and trade-in offers with customers, aiming to close deals while maintaining dealership profitability
Prepare and present sales contracts and documentation, ensuring all transactions comply with dealership policies
Achieve individual sales targets and contribute to dealership sales goals
Follow up with potential buyers who have expressed interest but have not yet completed their purchase
Ensure customers are satisfied throughout the entire buying process, addressing any concerns or questions
Provide post-sale support, ensuring customers are satisfied with their vehicles and following up on service needs
Assist customers with warranty information, vehicle accessories, and maintenance schedules
Resolve customer complaints in a professional manner, escalating issues when necessary
Stay up-to-date with the latest vehicle models, features, and industry trends
Attend training sessions to deepen product knowledge and improve sales techniques
Be knowledgeable about the dealership's inventory, including both new and pre-owned vehicles, and offer expert advice to customers
Collaborate with sales managers and finance teams to ensure smooth transactions and customer satisfaction
Work with the marketing department to promote dealership specials, promotions, and events
Participate in dealership events, promotions, and sales campaigns to attract new customers
Maintain accurate customer records in the dealership's CRM system
Assist in the preparation of sales reports and inventory management
Handle paperwork related to sales, financing, and vehicle registration
Follow dealership protocols for processing sales and completing necessary documentation