Production Team Lead - Westcor Land Title Insurance Company

Westcor • Clearwater, FL

2d

About The Position

Production Team Lead – Title Services The Queue Manager plays a critical role in overseeing the workflow of internal and vendor queues to ensure timely, high-quality delivery of title-related products. This individual will be responsible for managing file prioritization, monitoring incoming order volumes, and making real-time decisions on assignment and reassignment of WorkItems/tasks to both internal examiners and external vendors.

Requirements

• Strong knowledge of Title examination guidelines and best practices.
• Proven ability to manage and prioritize tasks in a fast-paced production environment.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational and problem-solving skills.
• 1-5 years of previous management experience is desired.
• 5-10 years of previous title examination experience, including metes and bounds/mapping skill.
• Excellent knowledge of internal and external search systems, including DataTrace and ATIDS.
• Ability to review and understand surveys.
• Strong English language and communication skills.
• High school diploma: college experience is a plus.
• Excellent customer service skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Experience working with underwriting, agency representatives, and external vendors is preferred.
• college experience is a plus.

Responsibilities

• Manage examiner and vendor WorkItems and workloads to ensure efficient and timely file completion.
• Continuously monitor file queues, determine priority, and assign or reassign tasks as needed.
• Communicate with Westcor agents regarding order status and provide file-level support and updates.
• Maintain a high standard of customer service in all interactions with agents, vendors, and internal stakeholders.
• Collaborate with underwriting, examiners, and management teams to resolve file-related inquiries and follow-up requests.
• Partner closely with Agency Representatives to strengthen and grow agent relationships.
• Ensure all examination practices align with established Title guidelines and standards.

Benefits

• Health, dental, and vision benefits
• Employer-paid disability and life insurance
• Flexible spending accounts
• 401K with company match
• Paid time off and company-paid holidays
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED