Production Support Technician - Hickory

US Conec • Hickory, NC

61d • Onsite

About The Position

US Conec is seeking a skilled Production Support Technician to join our team in Hickory, NC. In this role, you'll support manufacturing and operations by preparing, assembling, polishing, inspecting, and measuring molded ferrules to ensure they meet performance specifications and customer expectations. You'll collaborate with engineering, quality, and production teams to troubleshoot issues, improve processes, and maintain high levels of operational efficiency.

Requirements

• High school diploma or GED required; associate degree in a technical field preferred
• Minimum 2+ years of experience in measurement, instrumentation, manufacturing, or related technical role
• Strong verbal and math skills to interpret instructions and verify part counts
• Ability to interpret data and specifications with high accuracy
• Excellent problem-solving skills and attention to detail
• Ability to work independently and in cross-functional teams
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Access, Outlook)
• Manual dexterity and visual acuity for precision assembly and measurement

Nice To Haves

• Experience in the fiber optics or electronics industry is a plus

Responsibilities

• Prepare fiber optic connectors, ferrules, and assemblies for inspection and testing
• Perform measurements and optical performance testing to ensure compliance with specifications
• Document and file test results using Microsoft Excel, Access, and Outlook
• Record, analyze, and report measurement data to support quality and regulatory compliance
• Interpret technical drawings, layouts, and manuals for accurate assembly and testing
• Ensure all work complies with company policies, safety standards, and applicable regulations
• Use cable cutting machines to cut fiber optic ribbons and cables to specified lengths
• Perform precise measurements using micrometers, interferometers, inspection scopes, and return loss meters
• Diagnose and troubleshoot measurement errors, process deviations, and equipment issues
• Maintain lab tools, equipment, and workspace in a clean, safe, and organized condition
• Collaborate with engineering teams to improve measurement processes and test procedures
• Provide technical support to production, quality, and other internal departments
• Assist in troubleshooting test failures and support root cause analysis
• Report progress and completion of work orders in the company's business systems

Benefits

• Competitive base salary with performance-based bonus potential
• 4 weeks of PTO to relax and recharge
• Health, dental, and vision plans to support you and your family
• 401(k) retirement savings plan with employer match and planning resources
• A collaborative, team-based culture that fuels innovation
• Paid holidays and employee recognition programs to celebrate your achievements
• Community engagement and STEM outreach opportunities to give back locally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Primary Metal Manufacturing
• Education Level: High school or GED
• Number of Employees: 51-100 employees