Production Support Specialist- 2nd Shift

Shoptikal, LLC•De Pere, WI

3h•Onsite

About The Position

Provide supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. Partner with team to execute lab inventory processes. Place orders with vendors to ensure adequate levels of supplies for daily operations. Partner with vendors to adequately fill and expedite orders. Answer any questions and provide status updates to the production team and stores.

Requirements

High School Graduate or equivalent preferred
Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)
Strong written and oral communication skills
Interpersonal skills
Computer skills (Microsoft Office, Outlook, data entry, etc.)
Ability to problem solve in a professional manner and timely fashion
Analytical and decision-making skills
Self-motivated and detail oriented
Ability to multi-task and prioritize

Nice To Haves

Optical experience a plus

Responsibilities

Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores
Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed
Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly
Follow up with vendors to resolve shipping or pricing issues
Communicate out of stock issues to the production team and stores
Adjust orders as needed to provide a substitute for backordered product
Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location
Receive, inspect, sort and properly locate all returns from the stores
Process all corporate directed recalls/returns according to company standards
Respond to inquiries from internal and external customers related to support areas
Provide the production team and stores with status updates as needed
Partner with vendors to adequately fill and expedite orders
Follow all company and lab policies and guidelines
Adhere to safety guidelines and OSHA regulations
Ensure orders are fabricated only if a work ticket is provided
Perform stretching before reporting to workstation