Engineer

TATA Consulting Services • New York, NY

48d • $95,000 - $115,000

About The Position

Engineer Production Support Specialist with Focus on Financial Services

Requirements

• Incident and Problem Management
• ITIL Processes
• Experience in monitoring tools such as Splunk, ITRS Geneos, Dynatrace and AIOps
• Scripting in Python 3 / Shell Scripting
• Strong Risk Culture
• ITIL Processes - Incident, Problem, Service, Request Management & Alert Management / monitoring.
• Minimum 7 years experience

Responsibilities

• Leads production support triage efforts, manages bridge lines troubleshooting. Engages in technical research and escalates issues to leadership as needed.
• All impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows upstream/downstream impacts during outages, the customer experience, and contacts for support needs
• Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
• Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
• Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
• Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
• Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peer
• Provide first and second line support for prime brokerage applications
• Monitor production environment to ensure availability and performance of systems, identifying and resolving issues in real-time.
• Troubleshoot technical and functional issues related to PB services, liaising with development teams and other enterprise teams for resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees