Production Support Engineer - Associate
About The Position
As an Associate-level professional with proficient experience, you are sought for our Enterprise Data Services (EDS) team. In your role as a Support Engineer, you will be responsible for the stability and reliability of the production environment for our critical, enterprise-wide data exchange platform. You will partner with business stakeholders and work within an innovative, collaborative team focused on delivering business value. This position requires you to bring an innovative approach to application and infrastructure support, utilizing the latest technologies and practices. You will be responsible for the full life-cycle of issue resolution, from your initial analysis to implementing permanent fixes and ultimately ensuring our platforms are stable and reliable to meet complex business goals.
Requirements
- Clear verbal and written communication that lands with technical and non‑technical audiences
- Hands‑on troubleshooting with databases and comfort scripting in Python or Shell
- Practical use of monitoring and ticketing tools (for example: Geneos/New Relic; ServiceNow/Jira)
- Familiarity with cloud and data platforms (for example: Google Cloud Platform, Big Data tooling)
- A proactive, ownership‑driven approach that focuses on quality, speed, and accountability
Nice To Haves
- Understanding of Site Reliability Engineering principles and how to apply them pragmatically
- Experience with data pipelines or data transformation workflows
- Comfort with continuous integration/continuous deployment (or development) practices and improving release reliability
- Exposure to modern observability practices (metrics, logs, tracing) and how to use them to decide
- Background in financial services or a similarly high‑availability, high‑stakes environment
Responsibilities
- Proactively monitor platform health, investigate alerts, and act early to prevent customer impact
- Lead incident response, coordinate the right teams, communicate clearly, and drive follow‑ups to closure
- Automate routine support tasks and build fixes that address root causes, not just symptoms
- Improve observability by defining clear health signals and maintaining useful dashboards and runbooks
- Partner with developers on production readiness so new features land safely and perform well
- Track patterns in issues, prioritize the most meaningful improvements, and keep documentation current
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gifts and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
