Production Support Analyst (12 Month Contract)
About The Position
We are seeking a Production Support Analyst to join the mission-critical Menu Middleware team for one of our premier Quick Service Restaurant (QSR) clients. This platform is the digital heartbeat of the organization, running on AWS and ensuring seamless data flow across Kiosks, Delivery platforms, Digital Menu Boards, and POS systems. You will navigate complex cloud infrastructure, partner with developers on high-impact releases, and ensure that every new menu innovation or Limited Time Offering (LTO) launches without a hitch. If you have a proactive mindset and a passion for troubleshooting in high-scale environments, this is where you can make a tangible impact.
Requirements
- At least 6 months of hands-on experience with an emphasis on building queries, joining tables, and managing stored procedures.
- Exceptional verbal and written communication skills with the ability to interface between technical teams and business stakeholders.
- A "find it and fix it" mindset with the ability to diagnose complex problems and follow them through to total resolution.
- The ability to prioritize multiple competing tasks in a high-pressure, fast-paced production environment.
Nice To Haves
- Familiarity with AWS, Python, REST APIs, or scripting (Bash/PowerShell) is a significant plus.
Responsibilities
- Act as the primary line of defense for digital ordering channels, identifying and resolving issues across Kiosks, Delivery, and POS.
- Utilize AWS, Lumigo, and Aurora MySQL RDS to monitor Middleware health and preemptively address production bottlenecks.
- Partner with Data Management and QA teams to validate and launch new menu items, regional tests, and high-profile Limited Time Offerings.
- Work closely with L1/L2 support teams to resolve escalated production tickets and collaborate with MMW Developers on stable platform releases.
- Follow strict Change Management procedures to ensure environment stability and build out robust process documentation for the team.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
