Production Supervisor

LegacyBox • Chattanooga, TN

16d • Onsite

About The Position

As a Production Department Supervisor, you will lead one of our core digitization areas and play a key role in driving daily performance across quality, efficiency, and output. This role blends people leadership with operational problem-solving. You will be responsible for developing a high-performing team, removing obstacles to success, and ensuring your area consistently meets production goals.
You will partner closely with the Production Director and cross-functional leaders to ensure work is queued correctly, supplies are available, and customer commitments are met. This is a hands-on leadership role for someone who leads by example and thrives in a fast-paced production environment.

Requirements

• Proven experience leading teams in a production, operations, or manufacturing environment
• Strong ability to coach, motivate, and hold teams accountable to performance standards
• Systems-minded approach to problem-solving and process improvement
• Clear communicator who can relay information accurately and concisely
• Comfortable working in a fast-moving, deadline-driven environment
• Strong sense of ownership and pride in team outcomes

Responsibilities

• Drive performance within your assigned production area to consistently meet or exceed operational goals
• Lead, develop, and manage a team of up to 20 or more Digitizing Technicians
• Ensure targets are met across orders shipped, quality standards, processing time, queue size, returns, and data accuracy
• Onboard, train, and coach team members to achieve quality and efficiency expectations
• Ensure your team has the tools, supplies, and support needed to perform at a high level
• Identify operational roadblocks, diagnose root causes, and implement sustainable solutions
• Partner with the Production Director to ensure work is queued appropriately and priorities are clear
• Approve the delivery of both customer orders and production supplies for your department
• Set the standard for professionalism, reliability, accountability, and technical proficiency
• Surface opportunities to improve both customer and employee experience in a timely and clear manner
• Cross-train in multiple production areas to develop a full understanding of the digitization process
• Support continuous improvement initiatives that streamline workflows and elevate service
• Perform additional duties as assigned to support production operations

Benefits

• Healthcare coverage that includes medical, dental, and vision plans.
• Health Savings Account eligibility.
• Short-term disability plan available after the 30-day waiting period.
• Free 24/7 access to TextCare for medical support.
• Retirement plan with employer match, available after six months for employees age 21 or older.
• Paid parental leave
• Paid time off, accrued bi-weekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees