Production Specialist III

Bank of America•Fort Worth, TX

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The DIIVO Team is seeking an experienced and motivated individual to join our Imaging team as a Production Specialist III.This job is responsible for handling more complex files and/or documents and effectively preventing or handling escalations. Key responsibilities include performing various production and support functions, accurately entering data and assembling documents ,assisting with training new associates, acting as a subject matter expert, and proactively identifying issues and potential process improvements. Job expectations include monitoring and reviewing documentation against requirements and leveraging reporting to perform job functions with strong understanding of metrics across multiple workstreams and systems. This position requires an individual who is production and quality focused and who can work in a high volume, fast-paced production environment. Position requires repetitive administrative functions related to the imaging/scanning process to meet deadlines and goals. The individual must be reliable, motivated, able to train across multiple workstreams, and a team player with exceptional work habits.

Requirements

Attention to Detail
Business Acumen
Credit Documentation Requirements
Customer and Client Focus
Recording/Organizing Information
Collaboration
Oral Communications
Prioritization
Credit and Risk Assessment
Written Communications
High School Diploma / GED / Secondary School or equivalent
2 years in operations or production environment
Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds

Nice To Haves

Experience with PDIM (Physical Document Inventory Management) application
Ability to leverage data and reporting to manage inventory and service level agreements
Experience with microfiche/microfilm media or hardware
Experience with CMOD (Content Manager OnDemand), CDOL (Client Document Online), or TrustWeb applications
Previous experience in document imaging or retention and retrieval

Responsibilities

Addresses issues in production proactively and handles complex client escalations
Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
Performs complex research to remediate issues
Executes on policies and procedures in connection with firm policies and guidelines regarding document management
Thinks critically and suggests process improvement recommendations
Acts as a subject matter expert or first point of contact for other employees
May perform system testing
Assist peers and leadership with resolving complex, time-sensitive exceptions.
Handle escalations received from business partners by providing clean, concise communication through email and phone.
Contribute to improving process efficiencies by supporting the review and validation of departmental procedures.
Execute various production and support functions.