Production Senior Manager

Westgate Resorts•Ocoee, FL

55d•Onsite

About The Position

The Millwork and Sign Shop Manager provides strategic leadership and operational oversight for all shop and field activities, ensuring projects are delivered safely, on time, within budget, and to the highest quality standards. This role directs goal-setting, planning, and performance across multiple teams, aligning resources to meet cross-departmental project demands through effective portfolio and project management.

Requirements

Integrity
Passion
Work Ethic
8+ years in millwork/cabinetry, signage or closely related fabrication/installation operations
5+ years leading managers and multi-disciplinary shop/field teams
Proven oversight of a project portfolio serving multiple departments and resort stakeholders, with on-time delivery across concurrent projects/service work.
Demonstrated ownership of safety programs and quality standards for shop and field installs, with measurable improvements (e.g., incident reduction, rework down, schedule hit rate up).
Track record managing labor and productivity reporting through a CMMS (e.g., HotSOS) and using those metrics to make capacity/utilization decisions.
Hands-on experience running portfolio schedules and WIP in a project tool (e.g., Asana) to plan work, assign owners, and drive completion.
Experience with budgeting and cost control: labor/material planning, quotes/estimates, cost-to-complete, and variance management.
Direct involvement in materials and vendor readiness (lead times, inventory posture, vendor performance) that protects schedules.
Successful stakeholder management across multiple departments; clear communication up, down, and across the organization.
High School diploma required.
Valid driver's license issued by the state of employment is required.
Excellent verbal and written communication; collaborates effectively with resort stakeholders and cross-department teams.
Proficient in reading and interpreting blueprints, drawings, specifications, and technical documents.
Demonstrated ability to lead managers and craft teams, align priorities, and build consensus among diverse stakeholders.
Strong planning and prioritization; manages concurrent project portfolios and shifting demands.
Skilled in capacity planning and schedule control; anticipates dependencies, site access, and resource constraints.
Technology-savvy; proficient with Microsoft 365 (Excel, PowerPoint, Word, Teams) and

Nice To Haves

Bachelor's degree preferred; equivalent experience will be considered.
Project Management PMP or CAPM and/or other certifications preferred.

Responsibilities

Sets goals, priorities, and operating standards for Millwork and Sign Shop; aligns managers and crews to plan.
Converts cross-department demand into an executable portfolio, planning and tracking work in Project Management software and ensuring owners, dependencies, and timelines are clear.
Receives and reviews shop drawings/blueprints; confirms scope, dimensions, materials, methods, and site conditions. Directs revisions/approvals before release to fabrication or field.
Develops and/or approves thorough estimates (labor, materials, equipment, vendor/subcontract, logistics) with clear assumptions and risks; aligns budgets with schedule and quality targets.
Plans all phases—pre-con, procurement, fabrication, finishing, installation, and close-out—sequencing long-lead items, capacity, and access so projects run to plan without emergency expedites; track actuals vs. estimate and correct variances early.
Maintains the master schedule and WIP in Project Management software; track milestones, remove blockers, and deliver on time.
Champions safe practices, training, and audits for shop and field work; ensures equipment readiness and required documentation.
Defines and enforces standards for fabrication, finishing, and installation; prevent rework through targeted reviews.
Uses routine walk-throughs, checklists, and quality standards to identify gaps, confirms readiness, and directs work that elevates asset condition and reliability.
Coaches shop managers; develops craft skills and bench strength; sets expectations and provides feedback/recognition.
Plans labor/material mix, reviews estimates/quotes, monitors cost-to-complete and drives efficiency without compromising quality.
Oversees sourcing, lead times, and inventory posture; maintains vendor performance and readiness of critical equipment.
Partners with resort stakeholders and multiple departments to align scope, site access, and timelines; communicates changes and impacts.
Ensures drawings/specs/templates and shop documents are current and controlled; requires clean closeouts and lessons learned.
Publishes a steady cadence of status updates on schedule, risks, capacity, and quality/safety metrics, using HotSOS to monitor labor and productivity and to inform capacity/utilization reporting.
Identifies and pilots process improvements in layout, methods, changeover, and waste; scale what works and measure results.