Production Operations Manager

Got Light•San Francisco, CA

6d•$75,000 - $90,000

About The Position

The Production Operations Manager sits between Production and the Warehouse, making sure Producer paperwork is clear, complete, and ready for the warehouse to pull, prep, and execute. They keep information, equipment, and expectations aligned across a high volume of events… reviewing warehouse orders, managing rentals, and resolving issues directly with Producers before sending out to the event site. They also serve as the primary link between Production and the Warehouse, ensuring clear communication and flagging issues early so both teams can execute with confidence. The Production Operations Manager will be responsible for owning the operational lane between production (responsible for the technical design of GL events and generating the pick-pack pull lists for the warehouse) and the warehouse (pulls, pack, QC, and fabrication from producer’s paperwork) . They will be the connective tissue between what Production designs and what the Warehouse executes. Their job is to keep information, materials, and expectations flowing smoothly so nothing falls through the cracks between those two worlds.

Requirements

Live event or theater management experience is a requirement.
Experience in logistics, operations, or production coordination is preferred, ideally in a setting with heavy equipment handling.
You thrive in organized chaos and naturally close loops without being prompted.
Comfortable working in inventory or order management software
You see recurring friction and want to fix the system, not just the symptom
Proficient with Apple Products, Google Suite, and MS Suite.
Strong written, oral, and interpersonal communication skills. Clear communicator who can translate between technical teams and ops teams.
Collaborative by nature — you succeed by making the people around you more effective
High follow-through and ownership — tasks are completed thoroughly and on time

Responsibilities

Equipment Logistics: Confirm equipment availability, flag conflicts, and keep gear moving smoothly across a high volume of events.
Work closely with the Inventory Manager to complete the event equipment purchasing process, including procurement, delivery tracking, receipt, testing, and determining where the gear lives after the event. Ensure new assets are entered into the system and that producers, sales, and the field team always have accurate information about availability.
Rental & Sub-Vendor Coordination: Manage all sub-rental logistics, including delivery, returns, damage claims, and discrepancy resolution.
Production Order QC: Review a high volume of production orders before dispatching to the warehouse team, resolving conflicts or discrepancies as needed.
Serve as a key checkpoint for quality and clarity, ensuring the warehouse can execute with confidence based on accurate, complete information.
Producer/Warehouse Interface: Act as the primary point of contact between Production and the Warehouse, translating production intent into clear information the warehouse team can pull, prep, and load effectively.
Identify operational friction points between teams and help resolve them before they become bottlenecks.
Document processes that work, flag gaps in the workflow, and continually improve how the production-to-warehouse pipeline operates as the company grows.
Attend weekly Production & Warehouse related meetings as needed

Benefits

A dynamic and creative work environment within a thriving event production company.
Opportunities for growth and development in a high-energy industry.
Competitive pay and benefits package
15 days PTO per year plus paid holidays.
Medical, dental, vision, and chiropractic benefits.
For qualified employees, we currently offer a matching 401K.
A collaborative team culture where your contributions directly impact the success of our events.

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