Manager, Production Operations

Kaseya Careers•Monroe, CT

10h•Onsite

About The Position

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Position Summary The Production Manager is an operations leadership role within the Supply Chain Operations organization, based in Monroe, CT. The role leads end-to-end production operations and aligns capacity, inventory health, and execution with demand forecasts and business priorities. This position plans, coordinates, and oversees day-to-day production activities while ensuring quality, efficiency, and safety standards are met. The Production Manager is a member of the Supply Chain leadership team and reports to the Senior Manager of Supply Chain.

Requirements

Demonstrated experience in production or operations management, including oversight of assembly and quality control teams
Proven ability to lead, coach, develop, and manage employees
Experience with ERP and CRM platforms such as Oracle, Salesforce, or similar systems
Technical proficiency in hardware diagnostics, system imaging, and device configuration
Working knowledge of Bash scripting and/or Windows batch scripting
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication skills, with the ability to collaborate effectively across teams

Responsibilities

Lead the Production team to ensure consistent execution of operations, safety standards, and performance expectations
Provide leadership updates on production performance, capacity, risks, and improvement initiatives
Partner with Supply Chain Operations leadership to align production schedules, demand forecasts, and inventory targets
Track productivity and labor performance by monitoring quotas, maintaining workforce statistics, and updating performance dashboards
Improve workflow efficiency by monitoring end-to-end production processes, identifying bottlenecks, and implementing continuous improvements
Lead cross-functional efforts to improve throughput and scalability by assessing production workflows at a systems level
Manage and support internal systems and tools used in production operations
Establish, implement, and enforce policies and procedures to ensure consistent adherence to quality standards
Maintain a safe, clean, and compliant work environment by enforcing safety protocols, equipment controls, and regulatory requirements
Resolve personnel and operational issues through analysis, investigation, and implementation of effective corrective actions
Use systems such as NetSuite, Salesforce, Oracle, and ADP to generate reports, analyze data, and recommend process improvements
Review and approve employee timecards in accordance with company policies
Promote collaboration and clear communication across departments to achieve operational and organizational goals