Production & Office Coordinator

CertaPro Painters • Hiawatha, IA

7d • $50,000 - $56,000 • Onsite

About The Position

We are seeking a high-execution, detail-driven Production & Office Coordinator who thrives in a fast-paced, accountability-driven, production-focused environment. This is not a sit-back admin role. This position is the operational heartbeat of our business — ensuring production flows, schedules stay tight, customers are supported, and nothing falls through the cracks. The right person is organized, calm under pressure, fast, accurate, and takes ownership without needing constant direction.

This role is designed to grow into an Office / Operations Manager position for the right individual.

Phase 1 — Production & Office Coordinator (0–6 Months) Learn systems, own scheduling, support production flow, and execute consistently.

Phase 2 — Senior Coordinator / Operations Lead (6–18 Months) Take ownership of workflow, improve systems, stabilize operations, and reduce leadership load.

Phase 3 — Office / Operations Manager (18–30 Months) Lead office and production coordination, manage systems and workflow, drive accountability, and support operational performance.

This is a career growth opportunity , not just a job.

Qualities like working hard, getting the job done right, and fostering respect while working as part of a team are core to the CertaPro Painters ® brand culture. This makes each independently owned and operated CertaPro Painters ® franchise unique and fulfilling places to work. It is important to not only deliver memorable experiences for customers, but for team members of each independently owned and operated CertaPro Painters ® franchise, as well.

Requirements

• Thrives in fast-moving, high-accountability environments
• Is extremely organized and detail-focused
• Executes quickly and accurately
• Can manage multiple priorities without getting overwhelmed
• Takes ownership and finishes what they start
• Is calm, professional, and solutions-focused
• Communicates clearly and confidently
• Protects structure, systems, and process

Nice To Haves

• Scheduling / coordination experience
• Office operations or production coordination
• CRM or scheduling software
• Customer service in a fast-paced environment
• Detail-driven administrative work
• Painting or construction experience is helpful but not required

Responsibilities

• Schedule and coordinate painting projects efficiently
• Maintain an accurate and moving production calendar
• Communicate daily with crews, customers, and leadership
• Ensure jobs start, progress, and close properly
• Identify and solve scheduling gaps quickly
• Manage incoming calls and customer communication
• Maintain CRM accuracy and job tracking (no loose ends)
• Support sales → production handoff
• Track job status and update systems daily
• Keep job files, documentation, and communication organized
• Provide clear, professional communication
• Deliver proactive updates to customers
• Resolve small issues before they become large problems

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed