Production Manager

The Guitar Center Company•Berry Hill, TN

2d•$140,000 - $165,000

About The Position

The purpose of this role is to manage Installation Technicians in their roles to execute on installations of Audio/Video, lighting, and/or shading solutions effectively and efficiently. Responsibilities include, but are not limited to, coordinating among project managers, sales, and clients, creating, and maintaining project database, project scheduling and other duties and tasks as assigned by the business.

Requirements

7-10 years of relevant experience, including at least three (3) + years in a managerial role required, preferably working for a national organization.
Must have project development, program implementation, and service delivery experience.
Ability to communicate technical information to non-technical users.
Successful experience thriving in a fast-paced environment, supporting multiple initiatives simultaneously, and prioritizing work to meet and/or exceed established service levels.
Ability to think logically and creatively in problem-solving.
Thorough understanding of a wide variety of audio, video, and control systems required.
Solid knowledge of AV industry best practices.
Promotes an organizational climate that energizes, motivates, and facilitates teamwork

Nice To Haves

Experience with network and PC troubleshooting a plus.

Responsibilities

Provides oversight for planning and implementation of process improvement principles required to maintain AV, lighting, and shades technologies in critical areas such as client homes, developments, and office spaces.
Responsible for planning, oversight, and management of AV, lighting, and Shades, and related technology projects implementation.
Facilitates and manages complex problems ensuring resolution.
Must be intuitive in interfacing with internal resources, support technicians, field partners, and clients.
Interacts seamlessly with internal teams on installations, project management, scheduling, accounting, purchasing, warehousing, service, sales, and much more.
Implements the AV, lighting, and shades technology strategies, based on business requirements and industry guidelines as directed by the department head.
Accountable for resource planning, deployments, and expenditures related to the support of AV, lighting, and shades systems.
Collaborates with various Departments on a regular basis to determine AV, lighting, and shades requirements for maintaining technical operations and customer satisfaction.
Develops, articulates, and implements a strategy for providing best-in-class audio-visual technology in support of our client’s business.
Develop strong technical understanding and deliver metrics on AV and Shades technology.
Updates weekly and monthly status reports with management
Mitigates risks to the firm by operating in a security mindset.
Participates in and drives continuous improvement activities across AV and Shades technologies.
Provides reports and adheres to metrics outlined in the contract to provide service level defined per agreement.
Responsible for ensuring the working condition, calibration, and ongoing maintenance of all test equipment, tools, and associated hardware.
Responsible to ensure all field staff abides by OSHA mandates as well as any other company directed safety measures.
Responsible to lead, groom, manage, and motivate the AV, lighting and shades technicians.
Additional duties and projects as assigned.