Production Manager

Servpro•St. Paul, MN

1d•$55,000 - $85,000

About The Position

SERVPRO of St. Paul Central West is adding a Production Manager to our team! As the Production Manger, you will be responsible for coordinating and overseeing the production department. You'll train and develop the franchise employees, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others! In this position, you will be making a positive impact on people's lives each and every day. Our mission is helping those who have faced tragedies such as building fires, flooding, storm damage, and other projects that require restoration. You will be there to help make the situation "Like It Never Even Happened." The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Requirements

High school diploma/GED; Associates and/or Bachelors degree preferred
5+ years of management experience
At least one year of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated
Must be knowledgeable in Xactimate and working with drying logs/documentation
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Associates and/or Bachelors degree preferred
At least one year of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus

Responsibilities

Manage the customer experience and overall customer satisfaction.
Manage the client experience and overall client satisfaction.
Provide priority response to potential customers.
Develop scope of work for projects and review estimates.
Negotiate customer and/or client approval of project scope and estimate.
Schedule crews and resources to provide service on active projects.
Coordinate and oversee the production of services with crews and subcontractors.
Document and/or review job file to support the services provided.
Maintain communication with internal and external stakeholders.
Manage production expenses.
Manage equipment and materials (assets).
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
Train production personnel.
Recruit production personnel.
Manage production personnel.
Continued development of leadership and management skills, as well as restoration expertise.
Other tasks/duties as required by employer.