Production Manager - The Thrift Store

RWB Thrift•Jacksonville, FL

1d•Onsite

About The Position

As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Production Manager ensures the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, efficient workflow, and a productive work pace. Your supervision will involve quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as set the pace of work. The Production Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Production Supervisors. You will ensure they have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals, contributing to the overall success of our thrift store operations.

Requirements

Proficiency in both English and Spanish is required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 lbs.
Ability to frequently exert up to 25 lbs. of force.
Ability to constantly apply negligible force when handling objects.
Able to stand for extended periods of time.
Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
Possesses clarity of vision at 20 inches or less and 20 feet or more.
Required to wear closed-toe shoes for safety purposes.
The job involves regular repetitive motions.
Ability to thrive in a fast-paced and busy environment.
Ability to work effectively in a noisy environment.
Ability to work effectively in a bright environment.
Effective communication and interpersonal skills.
High degree of flexibility; employees may be asked to switch tasks or departments based on operational needs.
Employees are expected to work in all areas as assigned.
Demonstrate regular and punctual attendance.
Behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Think and act ethically and honestly.
Apply ethical standards of behavior to daily work activities.
Take responsibility for their actions.
Recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Embrace needed change and modify behavior when appropriate to achieve organizational objectives.
Be effective in the face of uncertainty.
Observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Create and participate in an inclusive environment.
Value and respect diversity, and foster a sense of belonging for all individuals.
Keep a continual eye on the talent pool, monitoring skills and needs of all team members.
Expand the skills of staff through training, coaching, and development activities related to current and future jobs.
Identify developmental needs and assist individuals in developing plans to improve themselves.
Evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities.
Excel at hiring top talent from both internal and external sources.
Demonstrate expertise in identifying and attracting candidates while promoting diversity and inclusion.
Collaborate with stakeholders and adhere to legal and ethical standards to build high-performing teams aligned with organizational goals.
Continuously stay up-to-date with HR best practices, including talent management processes like recruiting, interviewing, onboarding, and succession planning.
Understand the flow of tasks and activities within their respective areas of the business.
Direct the progression of work, identifying how tasks are interconnected and ensuring that tasks are completed in the right order to achieve efficient and impactful results.
Know when and how to strategically shift employees to areas where the work or business needs dictate, ensuring successful outcomes.
Maintain emotional control while managing a good deal of responsibility.
Keep composure, even under ambiguous or stressful circumstances.
Demonstrate patience, allowing them to approach challenges with a calm and composed demeanor.
Be adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.
Possess a strong customer focus.
Demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request.
Proactively build and maintain positive relationships with customers to continually improve our services.
Conduct themselves in a manner that is consistent with organizational values, policies, and standards.
Commitment to integrity, ethical conduct, and respect for diversity.
Ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

Nice To Haves

High school diploma or GED preferred
Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Responsibilities

Oversee daily production operations, ensuring the efficient processing and rolling of merchandise for the sales floor.
Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow.
Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly.
Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance.
Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team.
Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals.
Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in production demands.
Assist with employee scheduling and timekeeping monitoring to ensure optimal labor utilization and minimize overtime expenses.
Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.
Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to all company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe production area, following strict safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.
Work closely with the General Manager and Retail Manager to align production goals with store objectives.
Communicate effectively with other departments to ensure smooth operations and achieve business targets.
Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
Monitor and report on production metrics, identifying areas for improvement.
Implement strategies to enhance productivity, efficiency, and achieve business results.