Production Manager, Graphic Production

WPP Production•Sunnyvale, CA

3d•Hybrid

About The Position

We are looking for a Graphic Production Manager who is dedicated to the flawless execution and implementation of visual assets applied to the client’s web properties and direct marketing materials. Our mission is to uphold the creative vision and technical requirements of the Marcom Interactive Design and Development teams with the same high standards the clients brand is known for. The Graphic Production Manager is responsible for the day-to-day operations of their Graphic Production studio, in collaboration with the Head of Graphic Production Services. This includes but is not limited to managing the Team Leads, Project Managers and various levels of Graphic Artists. The performance indicators of this role will be with in resource management, developing and improving process, workflow automation, training/education, goal-setting and career development.

Requirements

8+ years of experience in a hands-on, high-volume interactive web production environment (or equivalent), of which 3-5 years were in a senior role that included managing teams of various skill-sets and outputs
Proven success in overseeing multiple projects and deliverables, with tight deadlines and wider cross-functional dependencies
Ability to problem-solve, track priorities, and multitask efficiently within a fast-paced creative environment that requires constant adaptability and flexibility
Deep understanding of web-production workflow, best practices as it relates to design, dev, QA, GEO localization, and transcreation
Proficient in all up-to-date graphics applications (Adobe Suite, etc.), design, typography, and art-working sensibilities
Solid understanding of HTML, JavaScript, CSS, Sketch, AEM, and GiT
Keeps up-to-date with the latest market and software trends as it relates to graphic production
Excellent project management, time management, written and verbal communication skills, with experience employing Agile and Waterfall project management techniques
Self-directed, detail-oriented, problem solver, with a sense of urgency and ability to work under pressure.
Able to balance assertiveness and sensitivity, diplomacy and patience, while promoting communication and teamwork
Comfortable working behind the scenes and independently without supervision
Impeccable eye for detail, strong production values, creative ingenuity, with the ability to meet tight deadlines
Undertake production activities in support of product launches and other marketing programs, when necessary
Ability to learn new software as needs arise.

Responsibilities

Manages a team of 15-20 people
Manages client partner relationships - key project escalation for their studio
Responsible for planning team assignments, and communicating project goals, schedules, deadlines, and other information to the project team members, and internal/external stakeholders
Establishes project schedules, resources and project staffing. Maintains these and other supporting documents to track and report on project’s status and overall progress/completion
Proactively identifies project risks and develops mitigation plans to address them
Liaison between departments to communicate GP standards and process
Collaborates with Head of Graphic Production Services to establish studio strategy, goals and expectations, define resource needs, determine process improvements, and implement change
Manages team process, workflows, and optimization to ensure deliverables meet WPP’s and the client’s quality standards
Guides individual Team Leads and Graphic Production Artists’ overall professional development, providing performance feedback, mentoring, assist with resolving performance issues and maintaining positive morale amongst the team
Evaluate and learn individual artist strengths; help develop cross utilization of resources to promote an effective workflow
Oversees documentation and training
Responsible for mentoring and career development of all staff within their GP vertical.
Lead by example and participate in culture development and management
Work with the automation engineer to define and build tools for workflow automations and process improvements for all outputs
Acts independently and proactively to problem-solve and identify risk areas in all aspects of internal and vendor production and recommends course adjustments as necessary
Active member of the WPP-Production California leadership team
Partners with Senior Management, Operations, and HR to establish and communicate company strategy and policy