ENTOUCH Production Lead

Ecotrak Facility Management Software•Richardson, TX

8h•Hybrid

About The Position

We are seeking a hands-on Production Lead to oversee contract manufacturing partners (CMs), manage inventory, and support day-to-day production operations. This role is responsible for ensuring product availability, maintaining strong CM relationships, and driving production quality and efficiency. This is a working lead role with direct oversight of a small internal production team, ideal for someone who enjoys being on the floor, improving processes, and coaching others while driving accountability and results. This is a hybrid role: minimum 2 days onsite in Richardson, TX; additional onsite time as needed based on production demands.

Requirements

2–4 years of experience in manufacturing, production, or supply chain operations
Strong background in inventory management, logistics, and materials planning
Familiarity with ERP or inventory management systems
Demonstrated ability to manage production workflows and meet targets
Experience leading, training, or mentoring others
Strong attention to detail and organizational skills
Ability to troubleshoot issues and identify root causes
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong communication skills and ability to lead by example
Experience driving process improvements and operational efficiency

Nice To Haves

Experience working with contract manufacturers or external vendors strongly preferred

Responsibilities

Serve as the primary point of contact for contract manufacturing partners
Coordinate production schedules, forecasts, and order fulfillment with CMs
Monitor CM performance, quality, and delivery timelines
Resolve production issues and ensure alignment with ENTOUCH standards
Own inventory levels of components and finished goods across internal and CM locations
Ensure materials availability to meet production and customer demand
Coordinate purchasing, shipping, receiving, and logistics activities
Maintain accurate inventory records within ERP systems
Support and oversee internal assembly to meet daily and weekly production targets
Ensure adherence to operating procedures and safety standards
Maintain high-quality output and proactively identify issues
Monitor workflows across internal and CM production to improve efficiency
Maintain organization of materials and finished goods
Identify and implement process improvements and cost-saving initiatives
Monitor quality standards across internal production and CMs
Investigate and resolve defects or inconsistencies
Accurately record manufacturing and inventory activity
Provide regular updates on production status, CM performance, and inventory levels
Train and onboard new team members
Coach and support team performance and development
Communicate production challenges and solutions to leadership