Production & Distribution Coordinator

MedImpact Healthcare Systems, Inc.•San Diego, CA

1d•$18 - $28•Onsite

About The Position

As a member of Production & Distribution Services, the Production & Distribution Coordinator provides daily support to the Production & Distribution Services Department in an effort to provide customers with prompt and accurate Explanation of Benefits (EOB), check distribution, communication, follow-up, and other related services

Requirements

GED/HS Diploma and 1+ year experience or equivalent combination of education and experience
Microsoft Suite Knowledge
Ability to comprehend and retain process knowledge and workflow tasks with the ability to work individually or as part of a team.
Strong customer service skills, detail orientation, multi-tasking, and follow through skills.
Demonstrated ability to meet or exceed the competencies as listed.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
Ability to print and speak simple sentences.

Responsibilities

Participates as a team member on the Production & Distribution team to provide internal/external customer service including completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed.
Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.
Follows through on pending internal/external requests to ensure all are completed in a timely manner and in adherence to established timelines.
Provides internal support for ad-hoc requests including mail merge, letter projects, client mailings, CLM requests, verifying accuracy while reducing error rate.
Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests.
Ability to complete assigned cases from leadership in a timely manner.
Prioritizes requests to make sure timelines are met.
Creates and/or revises existing process documentation and procedures as required.
Adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, processes, and metrics.
Supports internal department’s implementation process including CLM request completion, member letters, quality assurance, inserts, and documents.
Maintains awareness of prefunded postage account balances, credits, and debits.
Initiates postage requests as needed.
Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies.
Initiates reorders as needed.
Responsible for reviewing and adhering to department’s standard processes for escalation and notification procedures.
Assist with other departmental projects as requested.