Production Coordinator Team Lead

Synchrony•Costa Mesa, CT

8d•Hybrid

About The Position

Role Summary/Purpose: The Production Coordinator Team Lead is a hybrid role that combines responsibilities of project management and quality assurance (QA) coordination. This role ensures that creative deliverables are managed effectively and meet defined quality standards. In partnership with creative team leads and the Production Lead will manage creative projects, coordinate team tasks, communicate project requirements, assign resources, monitor timelines and team workload, oversee QA processes, and facilitate collaboration among offshore and onshore teams. Management responsibilities: None Our Way of Working We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Requirements

5+ years of experience in project management, influential leadership of non-direct reports, QA coordination, or a related field (agency, software or digital production preferred).
Working knowledge of Project Management, CRM or Workflow platforms, such as Adobe Workfront required
Intermediate knowledge of Adobe Creative Cloud, FIGMA required
Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Trello, Asana).
Experience in implementing or managing QA practices and test case management.
Strong organizational and time management skills, with the ability to coordinate multiple competing priorities.
Excellent communication skills (written and verbal) in English.
Ability to work effectively with distributed/remote teams across different time zones.
Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Creative, assertive, and outgoing personality
Clear and articulate verbal and written communication skills
Ability to think strategically and creatively
Extremely detailed oriented and organized
Ability to manage multiple projects simultaneously
Thrives in a fast-paced environment
Self-motivated with ability to work with minimal supervision while maintaining focus and productivity to meet deadlines
Exceptional work ethic
Enthusiastic towards colleagues and clients
Ability to inspire and motivate a diverse team toward a common goal
Must be highly articulate with excellent client-facing skills
Excellent relationship management skills
Phenomenal organizational skills
O utstanding presentation skills
Must have the ability to manage projects from initiation through completion, working with a range of personalities and needs
Demonstrated ability to use independent judgment in high stakes situations
Critical thinking skills
Conflict resolution and problem-solving skills
Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables

Responsibilities

Validate each project request for completeness and ensure source files; specifications and other project related items are in the request.
Serve as the primary point of contact between offshore team members and stakeholders for project requirements, updates, and feedback to ensure deadlines and milestones are met.
Develop, maintain, and monitor project schedules, ensuring deadlines and milestones are met.
Coordinate assignments, track progress, and facilitate daily/weekly standups or check-ins.
Work closely with team leads to allocate resources and manage project and task prioritization.
Oversee the QA process by establishing test plans, reviewing test cases, and ensuring adherence to quality standards and best practices.
Facilitate defect triaging, reporting, and resolution in collaboration with development and QA teams.
Prepare and communicate regular project deliverables, QA, and team work performance status reports.
Identify process improvements and recommend tools/practices to enhance team productivity and product quality.
Ensure proper documentation of requirements, test results, and process updates.
Support onboarding and training of new offshore team members on production processes and quality standards.
Perform other duties and/or special projects as assigned.

Benefits

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.

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