Production Assistant at Commercial HVAC company

Propeller Building Services

24d • Remote

About The Position

The Production Assistant supports daily operational activities by managing incoming communications, coordinating job assignments, and assisting with estimating workflows. This role serves as a key point of contact between customers, field technicians, and internal departments to ensure efficient scheduling, accurate job creation, and timely response to inquiries.

Requirements

• Hands-on experience with ServiceTitan (required).
• Experience in the Commercial Mechanical industry (HVAC, plumbing, or mechanical contracting environment).
• Strong phone, email, and internal communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Experience coordinating work orders, dispatching, or job scheduling.

Nice To Haves

• 2+ years of experience in production coordination, dispatching, or operations support.
• Experience working with field technicians and estimating teams.
• Familiarity with commercial service operations and job lifecycle management.

Responsibilities

• Answer and manage incoming phone calls and emails from customers, vendors, and internal staff.
• Respond to and coordinate internal inquiries from field technicians regarding job details, scheduling, and support needs.
• Create and enter new job requests in ServiceTitan.
• Schedule and assign new jobs to the appropriate field technicians based on scope, location, and availability.
• Create estimate opportunities in ServiceTitan for new service or project requests.
• Assign estimate opportunities to the appropriate estimating department or estimator.
• Maintain accurate job records and ensure all relevant information is properly documented.
• Communicate job updates, scheduling changes, and job status to internal teams and field staff.
• Track open jobs, pending estimates, and required follow-ups.
• Support production and operations teams with administrative coordination and workflow management.
• Ensure timely responses to all communications to maintain a high level of customer service.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Fully remote work environment
• Company-provided computer and phone

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed