Production Administrator

Victors Home Solutions•Canton Township, MI

19h•Onsite

About The Position

Victors Home Solutions, a highly rated and fast-growing home improvement company in the Midwest, is seeking a highly energetic and motivated Production Administrator. This role is a key component in providing customers with the best experience in the home improvement industry. The ideal candidate will have a high sense of urgency, excellent organizational skills, and strong telephone and written communication abilities for interacting with construction crews, customers, and the Victors Home Solutions team. The position requires the ability to multitask in a fast-paced environment and reports directly to the Lead Production Administrators.

Requirements

Ability to handle multiple tasks simultaneously and prioritize effectively
Positive thinker with a get-it-done attitude
Ability to think independently and outside the box
Must possess the ability to consistently follow tasks through to completion
Written and verbal communication skills must be top-notch
Able to adapt to and embrace change
Enthusiastic, hard-working, well organized team player
Able to work with others and willing to contribute to the team
Experience in customer service

Responsibilities

Review customer contracts for accuracy of color, size, and other job related details
Create production documents for installation crews to use in the field
Order materials and schedule delivery to job sites
Contact customers to schedule installation dates and clarify specific requirements of each project
Work with the General Manager to continually enhance service quality standards
Communicate with and process permits from building departments
Take status calls and report back to customers with updates
Track projects for the successful completion of all phases of projects
Develop comprehensive project plans to be shared with customers as well as other staff members
Monitor production efficiencies and recommend corrections to meet targets
Interact with various departments to service customers