Production Administrator

CH Thompson Finishing • Binghamton, NY

3d • $20 - $24

About The Position

C.H. Thompson is currently seeking a proactive, organized, and customer-focused Production Administrator. This is a newly created role designed to support our growing and evolving team. We are looking for an administrative professional to handle customer-facing communication and internal coordination in a fast-paced environment. About Us: C.H. Thompson is a premier one-stop shop for all of your finishing needs. Our continuous focus on improving quality and increasing productivity has made CH Thompson Finishing a leader in the industry. We offer several services including anodizing, painting, powder coating, intricate masking and silk screening, allowing us to provide multiple finishes on individual parts. We service a multitude of industries including; aerospace, agricultural, automotive, computer, electronics, household, industrial, medical and military. Our customer base ranges from small privately owned machine shops to top Fortune 500 companies such as Lockheed Martin, General Dynamics and BAE Systems. We are also proud to be ISO 9001:2015, AS9100D and NADCAP certified!

Requirements

• Microsoft Excel Proficiency: Candidates will be required to complete an Excel proficiency exam during the interview process.
• Highly organized and detail-oriented, with a commitment to accuracy and quality.
• Strong sense of urgency and ability to manage multiple tasks and projects simultaneously.
• Communicate effectively and empathetically with customers and team members.
• Proactive self-starter who anticipates needs and takes initiative.
• Excellent problem-solving and analytical skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Able to work independently with minimal supervision.

Responsibilities

• Update and maintain daily production schedule (Excel)
• Coordinate with departments to ensure schedule accuracy
• Track job status and proactively flag delays or bottlenecks
• Update pink sheet/QC Log and maintain scanned records
• Update water meter readings and production log spreadsheets daily/weekly.
• Assist with certs (verify accuracy, coordinate corrections, send to customer)
• Complete quality documentation (i.e., customer surveys, CARC logs, and FAIs)
• Collect, validate, and process weekly raw data from various systems to generate reports on key performance indicators (ie. OTD and rework).
• Analyze respective trends and key drivers – prepare for presentation to upper management
• Other data entry as needed
• Process rework paperwork: Split paperwork when partial quantities are affected
• Add rework job steps in our internal system, distribute copies of rework sheets, and notify the CHT management team.
• Review incoming jobs and confirm all required materials are available (paint, primer, etc.)
• Coordinate with production, quality, and/or purchasing to order materials, as needed
• Communicate shortages or issues to customer service to ensure timely notification of delays
• Provide coverage when customer service is out
• Assist with shipping coordination (matching paperwork, working with drivers, obtaining BOLs)
• Handle UPS shipments (create labels, send tracking to customers)
• Respond to customer inquiries
• The first 3–4 weeks will be spent on the production floor to gain hands-on exposure to daily operations, workflows, and departmental processes.
• This training includes direct involvement in key processes and department functions to build a strong working knowledge of the business.
• This foundation is essential to effectively perform the Production Administrator role and understand job responsibilities as a whole.

Benefits

• Paid Holidays
• Paid Vacation / Sick Time
• 401 (k) Retirement Plan with Company Match
• Medical, Dental & Vision Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Company Paid Life Insurance
• Voluntary Insurance Benefits including Disability Insurance, Accident Insurance, Cancer Insurance, Critical Illness Insurance, Hospital Indemnity Insurance and Life Insurance
• Free Fountain Soda Machine On-site!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees