Production Account Coordinator

Thomson Reuters•Eagan, MN

15h

About The Position

We are hiring a Production Account Coordinator for our Core Publishing Solutions team. This Production Account Coordinator plans the materials and production processes required for production orders for assigned group of products. About the Role In this opportunity as a Production Account Coordinator, you will: Interpret and evaluate information to identify customer-specific requirements for finished good production order. Determine lot sizes for both general shipment and replenishment orders. Determine optimal processing of production orders. Create and release production orders to communicate all details necessary to ensure accurate production. Monitor production orders created through production planning process to ensure quality. Monitor and respond to reports. Production Coordination. Understand customer’s service and quality expectations. Work with Account Representative or supervisor to educate manufacturing staff on customer requirements to ensure we exceed customers’ expectations. Monitor schedules, proactively anticipating the needs of the customer in providing information quickly and accurately. Take ownership of the job through the plant and proactively communicate all issues and information (changes in production plans, quality issues, etc.) regarding the product to the Account Representative on a timely basis. Maintain status of all jobs currently in process or in the future. Ensure that dates are updated in SAP on a timely basis. Ensure critical project milestones are tracked and communicated to the scheduling team in order to achieve customer ship dates. Coordinate timely delivery of all required components to the appropriate department. Communicate special requirements of the job to appropriate personnel within the plant. Coordinate delivery of all samples, proofs or other items to the customer as per service agreements or special requests. Coordinate and organize any special packaging, handling and shipping requirements from customers to insure product is delivered on time and in excellent condition. Support other production needs as requested (e.g., flex labor needs). Maintain libraries.

Requirements

Possess a High School Diploma/GED or higher.
2+ years' relevant experience
Ability to read, interpret and explain documents such as safety rules, operating and maintenance instructions, and production orders
Experience with Lean and continuous improvement
Ability to work on a super tight deadline and fast-paced project timelines
Good communication skills including experience sharing information across shifts and departments

Responsibilities

Interpret and evaluate information to identify customer-specific requirements for finished good production order.
Determine lot sizes for both general shipment and replenishment orders.
Determine optimal processing of production orders.
Create and release production orders to communicate all details necessary to ensure accurate production.
Monitor production orders created through production planning process to ensure quality.
Monitor and respond to reports.
Understand customer’s service and quality expectations.
Work with Account Representative or supervisor to educate manufacturing staff on customer requirements to ensure we exceed customers’ expectations.
Monitor schedules, proactively anticipating the needs of the customer in providing information quickly and accurately.
Take ownership of the job through the plant and proactively communicate all issues and information (changes in production plans, quality issues, etc.) regarding the product to the Account Representative on a timely basis.
Maintain status of all jobs currently in process or in the future.
Ensure that dates are updated in SAP on a timely basis.
Ensure critical project milestones are tracked and communicated to the scheduling team in order to achieve customer ship dates.
Coordinate timely delivery of all required components to the appropriate department.
Communicate special requirements of the job to appropriate personnel within the plant.
Coordinate delivery of all samples, proofs or other items to the customer as per service agreements or special requests.
Coordinate and organize any special packaging, handling and shipping requirements from customers to insure product is delivered on time and in excellent condition.
Support other production needs as requested (e.g., flex labor needs).
Maintain libraries.

Benefits

Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching &and learning, leadership capability development, Harvard Management Courses, key talent programs.
Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

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