Product Training Consultant

Caterpillar•Westminster, CO

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. This position is dedicated to developing and delivering training programs for VisionLink Full Fleet, ensuring that Caterpillar dealers and internal teams are equipped with the knowledge and skills to maximize product utilization and customer satisfaction. You will create training content, execute live and virtual training sessions, and represent Caterpillar at dealer events, tradeshows, and internal workshops. Your work will directly influence the adoption and success of VisionLink Full Fleet across the global network.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Product Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Nice To Haves

Expertise in developing and delivering product training for diverse audiences, including dealers and internal teams.
Ability to adapt training methods for in-person, virtual, and hybrid environments to maximize engagement and learning outcomes.
Skilled in creating comprehensive, interactive training materials—such as presentations, e-learning modules, and job aids—tailored to product features and user needs.
Proficient in updating content to reflect product enhancements, new features, and industry best practices.
Deep understanding of VisionLink Full Fleet and related digital products, with the ability to communicate complex concepts in clear, accessible language.
Capacity to act as a subject matter expert, supporting troubleshooting and advanced product inquiries.
Exceptional verbal and written communication skills, including the ability to deliver compelling presentations and facilitate group discussions.
Skilled at providing constructive feedback and responding to participant questions with clarity and empathy.
Skilled at articulating the value proposition of VisionLink Full Fleet, supporting sales and adoption through effective training and messaging.

Responsibilities

Design and Develop Training Programs
Create comprehensive training curricula and materials for VisionLink Full Fleet, tailored to the needs of Caterpillar dealers and internal teams.
Develop engaging content for live workshops, virtual training modules, and self-paced learning resources.
Continuously update training materials to reflect product enhancements, new features, and evolving best practices.
Deliver Training Across Multiple Platforms
Facilitate in-person training sessions at Caterpillar headquarters, dealer locations, and industry tradeshows.
Lead virtual training events, webinars, and online workshops to reach a global audience.
Represent Caterpillar and VisionLink Full Fleet at dealer events, tradeshows, and internal workshops, ensuring consistent messaging and high-impact learning experiences.
Drive Adoption and Utilization
Champion the adoption of VisionLink Full Fleet by educating stakeholders on product benefits, use cases, and value propositions.
Support go-to-market efforts by equipping regional Technology Sales Representatives and dealer staff with the skills needed to promote and implement VisionLink Full Fleet.
Monitor training effectiveness and product utilization, reporting insights and recommendations to leadership.