Product Tech Support Specialist

Marvin

7d • $21 - $27

About The Position

Are you energized by solving complex technical challenges and helping customers find the right solutions? Join Marvin as a Product Tech Support Specialist, where your expertise will guide customers through product capabilities, limitations, and estimating. You’ll be part of a responsive, cross-functional group that thrives on precision and creativity. Every day brings new, unique requests - requiring inventive solutions and collaboration across departments. If you enjoy thinking critically and making a meaningful impact, we invite you to apply.
This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Requirements

• Associate or bachelor’s degree preferred, ideally in Engineering, Drafting, Construction Management, Architecture, or a related field
• 2–4 years of experience in a related field or in estimating, drafting or construction
• Strong communication skills and a solid understanding of the construction industry
• Technical curiosity and the ability to quickly learn Marvin products and systems
• A self-directed approach to managing priorities, deadlines, and details
• A collaborative mindset with sound business judgment
• A solution-oriented perspective and comfort with ambiguity

Nice To Haves

• Proficiency in AutoCAD and Microsoft Office is a plus

Responsibilities

• Respond to customer inquiries with expert guidance on product capabilities, limitations, and technical specifications
• Deliver accurate pricing, estimating, structural analysis, and AutoCAD drawings tailored to customer needs
• Collaborate across departments to ensure timely and effective solutions for unique customer requests

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees