Product Support Tech II
About The Position
Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Product Telephone Support: Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls. Supervisory Responsibilities This position has no supervisory responsibilities. Job Level Description Demonstrates ability to learn and support several aspects of function. Handles routine activities.
Requirements
- Must have a high school diploma or equivalency.
- Years of experience < 1 year
Responsibilities
- Supports the telephone "hotline" function.
- Directs telephone calls or written inquiries to appropriate personnel.
- May answer non-technical questions regarding company products.
- Maintains log of incoming "hotline" calls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
