Product Support Supervisor
About The Position
Do you love helping people learn and grow? Are you a leader? Do you love providing a great experience for customers? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a supervisor to lead their parts and service teams in Sparks. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! WHAT YOU’LL DO: As our Product Support Supervisor, you will be responsible for the supervision and management of all parts and service processes, financials, team development, and customer satisfaction. Every day you will monitor the departments’ freight expenses, inventory levels, file claims, and most importantly, ensure that our customers have an excellent experience and get what they need for their equipment. To thrive in this role, you must be a great leader and have the ability to foster good relationships with both customers and other team members.
Requirements
- Strong leadership skills with proven experience.
- 3 or more years of inventory management experience.
- Knowledge of construction and forestry equipment parts and services.
- Prior experience as a mechanic with knowledge of heavy construction equipment, preferably John Deere.
- Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
- Computer skills, including Microsoft Office suite.
- Leadership skills and mindset.
- Ability to maintain good customer and employee relations.
Responsibilities
- Supervision and management of all parts and service processes
- Financials
- Team development
- Customer satisfaction
- Monitor the departments’ freight expenses
- Inventory levels
- File claims
- Ensure that our customers have an excellent experience and get what they need for their equipment
- Foster good relationships with both customers and other team members
Benefits
- 401(k) & Roth 401(k) Retirement Plans with Company Match
- Medical, Dental, Vision and Prescription Insurance
- Flexible Spending Accounts (Flex Plans)
- Life Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Online and Instructor-Led Training
- Tuition Reimbursement for Training Programs
- Progressive Vacation Plans
- Sick Leave & Paid Holidays
- Advancement
- Stability and reputation
- Equipment
- Employee impact
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
