Product Support Specialist - Construction Equipment

Vesco Material Handling Equipment•Charlotte, NC

11d•$45,000 - $90,000

About The Position

Looking for someone to act as a key point of contact for our customers and increase parts, service, and rental revenues. This position will work with to identify service needs with new and existing customers focusing on the area of Charlotte . Develop and maintain relationships with potential and existing customers Identify and locate new customers through networking, cold calls, etc. Demonstrate in-depth product knowledge of our products, parts, and service offerings Provide information and quotes to customers Focus on gaining rentals in assigned area Follow-up with leads and recommend service repairs, shop jobs, or other major fieldwork Assist A/R with the collection of unpaid invoices Prepare rental and service reports as requested by customers

Requirements

Sales or rental house experience especially in the construction, diesel, or heavy equipment fields
Valid driver's license and acceptable driving record required
Excellent customer service skills
Passionate about providing solutions for your customers
Organized and able to plan your day to maximize customer visits

Responsibilities

Act as a key point of contact for customers
Increase parts, service, and rental revenues
Identify service needs with new and existing customers
Focus on the area of Charlotte
Develop and maintain relationships with potential and existing customers
Identify and locate new customers through networking, cold calls, etc.
Demonstrate in-depth product knowledge of our products, parts, and service offerings
Provide information and quotes to customers
Focus on gaining rentals in assigned area
Follow-up with leads and recommend service repairs, shop jobs, or other major fieldwork
Assist A/R with the collection of unpaid invoices
Prepare rental and service reports as requested by customers